About this role
Who are we & what we do
Pole Star Group is a leading Enterprise Asset Management (EAM) solutions provider dedicated to enhancing safety, efficiency, and operational excellence across critical sectors such as Railways, Highways, and Healthcare. Our comprehensive suite of solutions, including Systems, Inspections, and Maintenance, empowers organisations to optimise asset performance and ensure the highest safety and reliability standards.
We care about doing things properly; for our people, our planet, and our clients. Our Integrated Management System (IMS) helps us meet high standards across quality (ISO 9001), environment (ISO 14001), health & safety (ISO 45001), and information security (ISO 27001). We all contribute to this, in big and small ways, by following processes, working safely, reducing waste, protecting information, and raising a hand when something doesn’t look right. We don’t need to be an expert - just thoughtful, responsible, and ready to support our ongoing improvement.
Our Values:
At Pole Star Group, we believe in a culture defined by our core values:
• People 1st 🧑🤝🧑❤️: We believe that our employees are our greatest asset. We foster a supportive and inclusive environment where everyone can thrive and contribute their best. By investing in our people, we ensure exceptional service and value for our customers.
• Customer Obsession 📈🤝: Our customers are at the heart of everything we do. We strive to exceed their expectations through innovative solutions, exceptional service, and a relentless focus on their needs and satisfaction.
• Disruptive Innovation 💡🚀: We embrace change and encourage creativity. We are not afraid to challenge the status quo and pursue bold ideas that drive progress and set us apart from the competition.
• Integrity 🛡️✅: We conduct our business with the highest levels of honesty and transparency. We are committed to ethical practices and building trust with our employees, customers, and partners.
• Excellence 🌟🎯: We aim for excellence in all our endeavours. We set high standards, continuously improve, and celebrate our successes while learning from our challenges.
• Have Fun 😄🎉: We believe that balancing hard work and fun is key to success. We foster a dynamic and enjoyable work environment where teamwork, enthusiasm, and a sense of adventure are encouraged.
The Role
We are looking for an organized and proactive Sales & Growth Coordinator to support our sales team's day-to-day operations and business development efforts. A key part of this role involves managing and maintaining our HubSpot CRM system, ensuring accurate data, smooth workflows, and reliable reporting to help the sales team perform at its best.
Key Responsibilities
CRM Management (HubSpot)
• Maintain and update contact, company, and deal records in HubSpot
• Ensure data accuracy, consistency, and completeness across the CRM
• Monitor and clean up duplicate or outdated records
• Set up and manage workflows, pipelines, and deal stages
• Generate reports and dashboards to track sales performance and pipeline health
• Support the sales team with CRM training and troubleshooting
Sales Support
• Pipeline progression: proactively track deal stages, flag stalled opportunities, and coordinate next steps with the sales team
• Follow-ups: manage timely follow-ups with leads and prospects to keep opportunities moving
• Opportunity coordination: coordinate opportunities across the sales team, ensuring nothing falls through the cracks
• Assist with preparing sales quotes, proposals, and contracts
• Bid and tender support: assist with tenders, proposals, presentations, and sales collateral
• Track leads and ensure timely follow-up
• Coordinate with marketing on lead handoffs and campaign tracking within HubSpot
• Prepare sales reports and summaries for management
Business Development Support
• Conduct research on prospective organisations and target markets to identify new business opportunities
• Identify and build lists of key contacts within target accounts
• Support the sales team in qualifying and prioritising leads for outreach
• Compile market and competitor insights to inform business development strategy
• Maintain up-to-date records of prospecting activity and findings within HubSpot
Administrative Duties
• Respond to customer inquiries and route them appropriately
• Maintain organized records of sales activities and correspondence
• Support onboarding of new sales team members on CRM processes
• Assist with general administrative tasks as needed
Essentials we are looking for…
• Previous experience in a sales support, administrative, or customer service role
• Hands-on experience with HubSpot (or similar CRM platforms) strongly preferred
• Strong attention to detail and data accuracy
• Excellent organisational and time-management skills
• Good written and verbal communication skills
• Proficiency in Microsoft Office / Google Workspace
• Ability to work independently and as part of a team
• HubSpot certification(s) (e.g., HubSpot Sales Software Certification)
• Experience with sales reporting and pipeline analysis
• Familiarity with sales processes, tender/bid processes, and terminology
• Experience with prospect or market research
Stuff we’d love, but isn’t essential...
• Experience working in a remote environment.
• A level of travel will be required.
Why Join us…
• Be part of a dynamic team that values innovation, collaboration, and personal growth.
• Enjoy a supportive work environment with opportunities for professional development.
• Contribute to meaningful projects that enhance safety and efficiency in critical sectors.
• Participate in a culture that prioritises work-life balance and fun.
• A level of travel will be required.
Benefits
• 25 Days Holiday (plus Christmas shutdown)
• Benefits Package and Pension
• Hybrid Working (we are currently remote first moving to hybrid working - London Based)
• Flexible working hours
• Home Office Equipment (Desk, Chair, Laptop, Mobile devices (As required))
£26,000–£30,000