About this role
About us:
The Dickson Poon School of Law, King's College London, is one of the oldest law schools in England and is recognised globally as one of the best law schools in the world.
We are seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.
King’s College provides competitive salaries, excellent pensions and generous leave allowances.
Find out more at www.kcl.ac.uk/hr/staffbenefits/index
About the role:
The Senior Programme Officer provides essential support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as assessment and results processing, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle.
This is a full-time post (35 hours per week) being offered on a 12-month fixed term contract, or an internal secondment.
This is a hybrid working role where the role-holder will be on-campus for a minimum of 2 days a week, in line with King’s hybrid working policy.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
Experience of working in programme administration and customer service, with the ability to address complaints and service issues efficiently and professionally Excellent organisational and time management skills, adept at meeting tight deadlines and managing competing priorities Excellent attention to detail and the ability to maintain a high level of accuracy at all times Ability to work independently and take initiative, contributing to process improvements and team efficiency Ability to build good working relationships and collaborate as part of a team, relating to a broad range of stakeholders in a professional and assured manner Excellent written and oral communication skills, including the ability to independently draft documents and correspondence tailored to a broad range of audiences Strong numeracy skills, with the ability to handle and analyse complex data Excellent IT skills, with a working knowledge of Microsoft Office (including Excel, Forms and Outlook) and experience of using databases and student records systems (such as SITS)
Desirable criteria
Degree level or equivalent qualification Experience of working in administration in Higher Education Experience of streamlining business processes through process improvement and digital solutions