About this role
Leave & Disability Case Manager - FMLA Exp is Required - Remote
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
Required: 1-2 years of related experience and current knowledge of the integrated disability and absence management industry AND knowledge of federal and state FMLA regulations, plus all other noted qualifications.
Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients’ Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.
Day in the Life
Leave Management & Compliance:
Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.
Make recommendations to approve or deny FMLA requests based on established federal regulations.
Ensure processes adhere to established procedures and applicable laws.
Maintain compliance with all federal and state regulations and internal standards.
Serve as an internal reference for certification requirements and processing within the team.
Associate and Management Support:
Assist associates by guiding them through the leave of absence (LOA) request process.
Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.
Assist management with complex LOA situations, providing guidance within policy and legal guidelines.
Proactively manage business expectations and resolve concerns by communicating status and issues effectively.
Contact providers for necessary clarification.
Administrative and Reporting Functions:
Process all leave of absence paperwork according to established procedures.
Coordinate correspondence, forms, and other necessary documents via the claim system.
Maintain complete records of all LOA requests, including tracking and analysis of data.
Generate required reports and maintain accurate files, data input, and analysis.
Support management with special projects as necessary.
#LI-Remote
Additional Qualifications/Responsibilities: Must Have’s
High School Diploma
1-2 years of related experience and current knowledge of the integrated disability and absence management industry
Excellent customer service skills and the proven ability to manage difficult and stressful situations
Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
Ability to manage business expectations and resolve concerns by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Preferred
Knowledge of medical disability management
Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency
Position Info:
Pay: $21/hour
Schedule
Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)
Post-Training: Monday - Friday | 8am - 5pm EST
Career Progression
This position is 100% remote and provides equipment.
Work Environment:
Because this is a remote work role, you must have:
A quiet, distraction-free work environment
Reliable, high-speed internet (Min. 20 Mbps upload/download)
A dedicated and private workspace that enables you to work independently and without interruptions.
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.