About this role
The Program Coordinator provide administrative and secretarial support based on applicable policies, rules and procedures.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: N/A
Experience REQUIRED: Minimum of four (4) years of previous secretarial/administrative work experience in an office setting Previous experience with Microsoft Office applications and e-mail/calendaring
Experience PREFERRED: Five (5) years of previous secretarial/administrative work experience in an office setting Previous experience in an academic health care setting
Education/training REQUIRED: High School Diploma or equivalent
Education/training PREFERRED: Associate Degree in Business, Accounting, or related field from an accredited program
Independent action(s) required: Project management and communication with a variety of individuals/entities and decision making.
Supervisory responsibilities (if applicable): N/A
Additional position requirements: N/A
Age Specific groups served: All
Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting, Walking (distance), Reaching (overhead, extensive, repetitive), Other: high volume computer, telephone, and paperwork Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, change
Program Coordinator Duties general include:
• Handling all incoming and outgoing patient calls as our own call center including but not limited to scheduling appointments, rescheduling, referrals, directing community consults, coordinating complex care cases
• In-basket management for all Ped Surg clinics, which include 7 total in-baskets equaling 3016 messages handled by 2 PARs in the past 12 months when calculated via EPIC.
• Manage relevant workqueues for pediatric surgery
• Sending 7-day and 3-day patient reminders for our upcoming appointments
• Coordinating schedule changes and template changes for our physicians in EPIC including opening and closing clinics as needed and rescheduling appointments per the changes
• Scanning in outside referrals and medical records via fax for new patient appointments
• Insurance verification as needed for new patient appointments
Complex duties for this position include:
• Uses independent decision making to determine what clinic and provider to schedule a patient
• Ensures that appropriate testing is obtained and arranged prior to visits
• Coordinates complex care scheduling with subspecialities and multidisciplinary clinics
• Works with providers schedules to ensure the most optimal and appropriate placement for the patient
• Assists with pulling appropriate medical records from HCA EMR for community off-site billing as needed
• Assists with patient recall tracker maintenance for subspecialities and multidisciplinary clinics
Compensation Range $17.25 - $26.39Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
Days
EEO Employer/Disabled/Protected Veteran