About this role
Job Title Area Operations Head Reports To Area Manager Region - North Travel Required - Yes (75%)
Qualifications & Experience: Education • Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field. • Preferred: Diploma or Postgraduate qualification in Logistics or Operations. Experience • 5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.Understanding of local geography of J&K • Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred. Skills & Capabilities: Core Technical Skills • Service Centre operations (including Delivery & pick up operations ) SLA tracking and service quality monitoring Operational MIS and reporting Partner coordination and field execution
Behavioural Competencies • Strong execution discipline • Problem-solving mindset • Effective communication with field partners • Ability to work in dynamic, high-volume operations
Key Performance Indicators: Sr. No. KRAs KPIs 1. Service Quality 2. Partner Activation Timely onboarding and go-live 3. SLA compliance and delivery success 4. Operational Support 5. Issue resolution turnaround 6. Data Accuracy 7. Quality and timeliness of MIS 8. Compliance 9. Adherence to governance standards