About this role
The Job:
• Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner. • Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams. • Identify root causes of financial issues and develop sustainable solutions to prevent recurrence. • Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action. • Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams. • Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues. • Contribute to achieving individual and team targets. • Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice. • Take an active role in global finance projects and provide support when required.
The Person:
• Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field. • Proficiency in English. • Experience with ERP systems such as SAP is preferred. • Proficient in MS Office applications. • Strong analytical thinking and problem-solving skills. • Strong ability to analyze financial data with a high level of attention to detail. • Strong communication and stakeholder management skills. • Effective prioritization and time management skills. • Team-oriented and customer-focused mindset. • Strong root-cause analysis and continuous improvement mindset. • Accountable, results-oriented and willing to take initiative when needed.