About this role
Customer Service Coordinator – Fixed-Term Contract
Join our team and make a difference in the logistics industry!
Key Responsibilities:
• Professionally handle customer queries via email, orders and phone calls • Use both customer-owned and DHL systems accurately • Follow up on emails, queries, orders, and deliveries • Provide support to warehouses and customers • Investigate problematic cases, shipments, requests, and other issues related to daily operations • Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels • Review and resolve issues escalated by customers or other DHL departments • Provide on-the-job training to colleagues
Requirements:
• Availability for a two-year employment contract • Fluency in English • 1–1.5 years of experience in customer service or international logistics • Proficiency in MS Office tools, especially Outlook and Excel • High level of customer focus • Strong communication and teamwork skills • Strong planning and organizing skills • Adaptability and rule-following mindset
What do we offer?
• Cafeteria HUF 500.000/year • Yearly bonus scheme • Medicover insurance • Opportunity to be part of a great team and the world's leading logistics company • Stability, career growth and a whole range of certified trainings • Friendly team and pleasant working environment • Extra benefits (discounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days) • The opportunity to learn something new, but also to ignite new ideas.
Workplace: Budapest, hybrid