About this role
Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!
Customer Service Representative 客服代表
Job Responsibilities:
• Receives, processes and confirms all orders and inquiries by phone, fax or any other means from sales and customers -- domestic, oversea (Asian) market, and internal customers. • Arrange shipments including freight forwarders administration. • Assist in resolving all customers’ complaints in courteous manner, recommend improvements in the complaints system. • Arrange samples and promotional catalogues required by sales and customers. Assist in distributing certificates/report etc. to customers from Quality Assurance Department. • Assist in customs declaration process with customs broker to make sure the export process successfully. • Assist in organizing all visits to company by customers, delivery samples & presentations to customers. • Recommend changes to minimize finished goods inventories, contribute to decisions on stocking level, recommend departmental system priorities, policies etc. Requirements:
• College diploma or above. • Good command of oral English and written English. • Strong communication and interpersonal skill. • Good listener and be patient. • Being able to work under high pressure. • With SAP operation skill is priority.
Remarks: 1 year contract for the position
Time Type: Full time