About this role
The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.
Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.
Key Responsibilities
• Serve as the primary point of contact for on-site employees requiring hardware or software support. • Provide remote support to employees across Amherst by monitoring Jira Service Management queues and utilizing remote support tools. • Diagnose, troubleshoot, and resolve issues related to Microsoft Windows, macOS, and iOS/iPadOS devices. • Configure, deploy, and maintain endpoint devices using Microsoft Intune, BigFix, or equivalent endpoint management solutions. • Manage software installations, updates, patch deployments, and endpoint compliance activities. • Provide first-level support for office printers, multifunction devices, and coordinate vendor repairs when necessary. • Prepare and configure equipment for new hires, conduct technology onboarding, and process equipment returns for departing employees. • Troubleshoot Microsoft Teams Rooms and audiovisual equipment used in conference spaces. • Maintain accurate IT asset inventory records and perform periodic inventory audits. • Coordinate warranty claims, repairs, and equipment replacements with hardware vendors. • Create and maintain knowledge base documentation and contribute to continuous process improvement initiatives. • Escalate infrastructure, network, systems, or security-related issues to the appropriate IT teams when required. Job Requirements Minimum Requirements
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered. • 2–4 years of desktop support experience in an enterprise environment supporting 500+ users. • Experience supporting Microsoft Windows and macOS in a managed corporate environment. • Working knowledge of iOS and iPadOS devices. • Experience administering Microsoft Intune, BigFix, or similar endpoint management platforms. • Proficiency with Microsoft 365 applications. • Experience working with Jira Service Management or a comparable IT Service Management (ITSM) platform. • Experience using remote support tools such as ConnectWise Control or equivalent. • CompTIA A+ certification or another comparable entry-level IT certification. • Strong written and verbal English communication skills. Preferred Qualifications
• Bachelor's degree in Information Technology or a related discipline. • Experience supporting Microsoft Teams Rooms and audiovisual technologies. • Experience managing hardware lifecycle, asset inventory, and warranty processes. • Experience contributing to IT documentation, knowledge management, and process improvement initiatives. • Additional Microsoft, Apple, or endpoint management certifications. Functional and Behavioral Skills Functional Skills
• Desktop hardware and software troubleshooting. • Microsoft Windows, macOS, iOS, and iPadOS administration. • Microsoft Intune and endpoint management. • BigFix or equivalent endpoint management platforms. • Microsoft 365 administration and support. • Jira Service Management (or equivalent ITSM platform). • Remote support technologies. • Hardware deployment, imaging, configuration, and lifecycle management. • IT asset inventory management. • Printer and audiovisual equipment support. Behavioral Skills
• Excellent customer service orientation. • Strong verbal and written communication skills. • Ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving abilities. • Self-motivated with the ability to work independently. • Highly organized with excellent time management skills. • Collaborative team player with the ability to work across global teams. • Adaptability and ability to prioritize multiple requests in a fast-paced environment. • Continuous improvement mindset and attention to detail. Physical Demands
• Ability to lift and move equipment weighing up to 50 pounds (23 kg). • Ability to stand, walk, bend, and move equipment for extended periods as required.
Our full-time employee benefits include:
• A competitive and comprehensive benefits package.