About this role
Year Round LIVE THE DREAM. Work here. Play here.
The mountains are calling.
NOTE: This position is located in Mammoth Lakes, California.
Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?
More about the benefits and perks of your adventure here:
• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
*Offers of employment may be contingent upon successful completion of a background investigation.
A little about this position:
• Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities. • Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction. • Performs duties of the Front Office Manager in their absence.
Requirements:
• Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting. • Minimum of two years' guest service or hospitality experience. • Marriott/Westin experience beneficial. • Strong interpersonal and problem-solving skills. • Minimum of 6 months to 1-year management experience. • Strong working knowledge of business software emphasis on MS Excel, Word, Power Point. • Professional demeanor, attitude and appearance. • Strong work ethic. • Ability to effectively communicate with guests, employees and management. • Ability to perform under pressure and with deadlines in a high-volume setting. • Flexibility in scheduling based on guest demand and occupancy changes. • Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
Pay: $70,304.00 - $73,732.50 per year