About this role
About Userlane <span style="border:0px solid;margin:0px;color:rgb(32,32,32);font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);font-family:Arial, Helvetica, sans-serif;">Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Our team works with some of the biggest names in regulated industries, helping them get real value from technology and giving their employees the right support inside software applications they use every day. Based in Munich, growing internationally.<br style="border:0px solid;margin:0px;"><br style="border:0px solid;margin:0px;"></span><span style="border:0px solid;margin:0px;font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:transparent;text-decoration:none;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);">Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment, without training burden. We work with healthcare organizations across the US and Europe, helping clinical and operational teams work confidently in complex systems like EHRs and other core clinical and business applications.</span> Your mission <p style="line-height:1.2;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Be part of the soul of Userlane.</span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">HR isn’t a back-office function here, you and the People Experience team are the heartbeat of the company. You'll make sure every person who joins and grows at Userlane has a smooth, well-supported experience at every stage – onboarding, development, and beyond, and that our Munich office is a place people genuinely want to come to. The role is structured, detail-heavy work, and you know that the small things done right are exactly what people remember. We’re not just looking for someone to fill the role; we’re looking for someone who brings </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">motivation and p</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">assion to our team and our Munich office every day. This is a permanent, on-site role (35 hours/week); starting with an internship first is welcome, but not required. </span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’ll work on opportunities such as:</span></p><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Owning the employee lifecycle: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Run onboarding, contract administration and offboarding so every process is accurate, structured and on time.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Growing into the full HR generalist scope: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Take on more HR topics as you build experience, with room to specialise as you grow.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Being the first point of contact: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Make HR feel approachable and responsive for every employee question, big or small.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Keeping our Munich office running: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Ensure our office at St. Martin Str. 102 is well-organised, detail-perfect and a place people want to be.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Bringing the team together: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Plan and run team and company events, from small get-togethers to bigger celebrations.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Using AI to work smarter: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Bring fresh ideas on how AI tools can make HR processes faster and better.</span></p></li></ul> Your profile <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re currently completing, or have recently completed, a Bachelor’s degree.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’ve got some initial experience in HR (an internship, a working student role, or similar).</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You believe HR is the soul of a company, not just an admin function, and you bring heart and passion to that role, not just competence.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re detail-oriented and structured, you know a well-run onboarding or a smooth office is made of a hundred small things done right.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re genuinely curious about the full spectrum of HR, and want to grow into all of it, not just one corner.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You have a hands-on, proactive mentality, you’d rather get things done than just plan them.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re curious about AI tools and how they can make HR work smarter.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re reliable and enjoy being part of a close-knit, in-office team.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-10pt;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’re fluent in German and English (spoken and written), you’ll communicate with external stakeholders in both languages.</span></p></li></ul> What's in for you <ul><li><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Team & Culture: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries.</span></p></li><li><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Impact: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You’ll own the employee lifecycle and our Munich office end to end, real responsibility from day one, not just admin support.</span></p></li><li><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Growth: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">We take you and your development seriously. Whether you start with an internship or go straight into the permanent role, you can expect weekly 1:1s, a personalised development plan and hands-on coaching as you grow into the full HR spectrum.</span></p></li><li><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Location: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A well-equipped, central Munich office.</span></p></li><li><p style="line-height:1.2;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Benefits: </span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#111e36;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Subsidised gym membership or a flexible benefit of your choice, employer-subsidised pension contributions (betriebliche Altersvorsorge), and virtual stock options (VSOPs) so you share in Userlane’s success.</span></p></li></ul>