About this role
Job summary
Danebury Avenue Surgery is looking for a friendly, professional and motivated Medical Receptionist / Administrator to join our busy and supportive practice team in Roehampton, London.
This is an excellent opportunity to join a welcoming GP practice and play an important role in providing a positive experience for our patients. You will be a key point of contact for patients, healthcare professionals and visitors, while supporting the smooth day-to-day running of the surgery.
We are looking for someone with excellent communication and customer service skills, a professional and compassionate approach, and the ability to stay organised in a busy environment. Previous GP or NHS experience is desirable but not essential, and full training and support will be provided to the right candidate.
If you are enthusiastic, reliable and enjoy helping people, we would love to hear from you.
Main duties of the job
As a Medical Receptionist / Administrator, you will be one of the first points of contact for patients, visitors and healthcare professionals. You will play an important role in ensuring patients receive a welcoming, efficient and professional service.
The role will involve a combination of reception, telephone and administrative duties, including:
Welcoming and assisting patients and visitors in a friendly and professional manner. Answering telephone calls and dealing with patient enquiries efficiently and sensitively. Booking, cancelling and amending patient appointments. Processing prescription requests and routine administrative queries. Responding to patient communications by telephone, email and online services. Supporting GPs , clinicians and the wider practice team with administrative duties. Updating and maintaining accurate patient records. Assisting patients in accessing appropriate healthcare services and signposting where required. Handling sensitive and confidential information in accordance with NHS and GDPR requirements. Working as part of the practice team to ensure the smooth and efficient running of the surgery.
About us
At Danebury Avenue Surgery, we value our staff and aim to provide a supportive and inclusive working environment.
You will have the opportunity to:
Work within a friendly and welcoming practice team. Develop your skills and gain valuable experience in primary care. Access training and professional development opportunities. Make a positive difference to patients and the local community. Build a rewarding career within an established GP practice. Work in a stable and supportive environment.
Job description Job responsibilities Medical Receptionist / Administrator
Danebury Avenue Surgery Roehampton, London
About the RoleDanebury Avenue Surgery is looking for a friendly, professional and motivated Medical Receptionist / Administrator to join our busy and supportive practice team.
This is an excellent opportunity for someone who enjoys working with people, providing excellent customer service and working in a fast-paced environment. Previous GP or NHS experience is desirable but not essential. We welcome applications from candidates who are enthusiastic about developing their skills and building a career in primary care.
Key ResponsibilitiesAs a Medical Receptionist / Administrator, you will be one of the first points of contact for our patients, visitors and healthcare professionals. You will help ensure patients receive a welcoming, efficient and professional service.
Person Specification
Qualifications Essential
Essential Requirements A-Level qualification or higher. Strong IT skills, including Microsoft Word and Excel. Good written and verbal communication skills. Excellent organisational skills and attention to detail. Previous customer service experience. Experience using Microsoft Office applications. Experience handling enquiries professionally and efficiently.
Desirable
Desirable Experience The following would be advantageous but are not essential: Previous experience working within a GP practice or healthcare environment. Knowledge of NHS services and patient pathways. Previous experience in primary care. NVQ Level 2 in Health and Social Care. Certificate of Higher Education or equivalent qualification.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Danebury Avenue Surgery
Address 351 Danebury Avenue
London
SW15 4DU
United Kingdom
Employer's website https://daneburyavenuesurgery.co.uk/ (Opens in a new tab)