About this role
Job summary
6 month fixed term contract/ secondment opportunity
An opportunity has arisen to work within the General Surgery Administration Team.
As a Senior Medical Secretary you will be an integral part of the team. You will work within an experienced administration team. As a staff member within a surgical speciality you will be responsible for managing effective pathways - from GP referrals through to surgical procedures, tracking cancer patients, theatre list planning, outpatient clinics and waiting list management (PTL) and consultant diary planning.
You will help to adapt, change, and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients.
The department is seeking a friendly, hard-working and professional Senior Medical Secretary who will be an asset to the team. You will have a good eye for detail, be able to accept and learn from constructive critique and continue to learn and develop your skills.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Main duties of the job
As the postholder, you will be responsible for the following:
o Typing and formatting clinic letters and correspondence to a high standard
o Booking OPAs and TCIs for patients (cancer and non-cancer)
o Managing patient queries via telephone and email in a timely and compassionate manner
o Supporting the wider multi-disciplinary team
o Effective PTL management
The successful candidate will be able to demonstrate:
o Excellent communication and interpersonal skills
o Strong attention to detail and the ability to prioritise a busy and varied workload
o A proactive and flexible approach to working within a fast-paced clinical environment
o Confidence in using electronic patient systems and Microsoft Office applications
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications Essential
RSA III or equivalent training or experience Maintenance of skills and knowledge base through mandatory training and work experience.
Experience Essential
Previous digital/audio typing experience Previous NHS experience, knowledge of the NHS agenda and government targets, implementing and proposing changes to policy within own work area
Skills Essential
Customer care skills, diplomacy, sensitivity and ability to analyse situations
Attitude, Aptitude Essential
Flexible approach to constantly changing work priorities Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Colny Lane
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)