About this role
Job summary
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
We are seeking an experienced and motivated CHIS Support Manager to lead and coordinate the administrative functions of the Child Health Information Service (CHIS).
As a Band 5 administrator, you will have overall responsibility for ensuring the delivery of efficient, effective and patient-focused administrative support. You will design, develop and maintain systems and processes that support the patient journey, improve service delivery and reduce duplication and waste.
The successful candidate will lead and line manage a team of administrative staff, ensuring high standards of performance, quality and customer service. You will work closely with colleagues and stakeholders, monitor performance, support service improvements and ensure compliance with Trust policies and procedures.
Main duties of the job
o Provides specialised support to senior management or a client group in a specific discipline or area of expertise. In some roles this may include delivering training in small groups or on a 1-2-1 basis to support people to use systems or understand processes.
o Determines the scope, systems and processes for the provision of locality/directorate activity and oversees the co-ordination of information or activity. Ensures that the team resources are developed and used effectively to maximum capacity ensuring potential efficiencies are identified.
o Develops and maintains business process systems including plans, risk registers, statutory returns, performance and quality tools. Looks at data across the locality/directorate and analyses information to assess trends and patterns, makes predictions and provides reports to help senior management or the client group manage performance and plan for the future.
o Develops and monitors Standard Operating Procedures (SOP) for the administrative services across the locality/directorate acting as the specialist in this area and adapting and changing these as services evolve in line with external commissioning/national guidance.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship and therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
About us
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
Explore KCHFTcareer pathways
Job description Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications Essential
Bachelor's degree (BA (BSc) NVQ Level 6, Ordinary degree or equivalent, professional qualification or equivalent proven experience. Proven experience of management of a Child Health Information Team / Service.
Desirable
Management qualification or proven experience of managing staff with strong organisational and change management experience in an IT service delivery environment
Experience Essential
Experience managing information systems across one of more specialised areas in an NHS environment. Experience of analysing complex data Experience of planning a broad range of complex activities or programmes of work, which impact across the organisation e.g., Application upgrades. Proven use of office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and excel Experience of managing formal and informal HR processes
Desirable
NHS specific It system experience Understanding of NHS Community Services Experience of having managed budgets
Specialised Knowledge and Expertise Essential
An understanding of the NHS current agenda and challenges General understanding of the services requesting the information in order to be able to judge how to extract and present the information to ensure the clinical, management or financial information is accurate. In depth knowledge of the service, site and users. Knowledge and understanding of the demands placed on information systems within the NHS and the ability to assess and interpret requests for information and to identify which system can best provide the information in a suitable format.
Desirable
Understanding of the Healthy Child Programme. Understanding of New Born Screening Guidelines.
Skills and Abilities Essential
Ability to record accurate minutes of meetings and present to a high standard Proven standard of work processing skills, with a high standard of presentation and accuracy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent Community Health NHS Foundation Trust
Address Home
Home
TN25 4AZ
United Kingdom
Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)