About this role
Job summary
Applications are invited from friendly, caring and proactive individuals to join our busy and fast growing Northern Region Gender DysphoriaService.
The post holders will provide a proactive, comprehensive administration service which will include handling telephone enquiries, coveringreception and data entry, as well as general office duties which will include processing mail, scanning and typing.
Main duties of the job
The purpose of this role is to provide a professional and supportive admin provision within a busy Specialist Adult Service so high-level customer care skills are crucial to the success of this role. You will work alongside an experienced Admin Assistant to learn the role and the post holder should have:
Experience of providing reception duties.
Experience of call handling in a busy environment.
Good organisational skills.
Be able to prioritise a fluctuating workload.
Proven experience of working with Microsoft packages.
A working knowledge of electronic record systems.
Excellent customer care.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch we look forward to hearing from you.
Please find attached job description for full details.
Advertising date : 27th August 2026
Closing date : 10th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualifications Essential
Good general level of education up to Level 1 standard in English Language and Maths. Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
Desirable
NVQ level 2 or equivalent experience
Skills and Knowledge Essential
Working knowledge of Microsoft applications including Outlook, Word, Excel and PowerPoint Able to input data accurately and efficiently. Undertake repetitive tasks whilst maintaining attention to detail. Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers. Demonstrates good customer care skills at all times. Good working knowledge of office procedures. Good organisational and planning skills using own initiative.
Desirable
Knowledge of working in an NHS environment. Ability to maintain and update patient information database(s).
Experience Essential
Ability to deal with information sensitively and confidentially Able to prioritise and plan workload Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
Experience of working in an NHS/health care setting. Experience of processing NHS/health care documentation. Experience using stock ordering and/or petty cash systems. Experience of working with paper-based and electronic filing systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address Benfield House
Benfield Road
Newcastle Upon Tyne
NE6 4PF
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)