About this role
Job summary
Applications are invited from suitably qualified and experienced administrative candidates to join the North East Mental Health and Deafness Service, based at Ashgrove on the grounds of St Nicholas Hospital in Gosforth.
The Mental Health and Deafness service is a small regional service covering the whole of the North East and North Cumbria, working with people who are deaf, who mainly use British Sign Language to communicate and who have mental health problems. The Service works with secondary care professionals to provide specialist assessment and support for mental health needs.
Main duties of the job
The main duties of the role will be:
o Experience of working in a secretarial or administrator role.
o Fast, accurate typing and note-taking skills are essential.
o Excellent interpersonal communication skills, both written and verbal.
o A good understanding of patient information system would be beneficial, however training will be provided.
o Good working knowledge of Microsoft Office packages.
o An awareness of Deaf culture and Level 1 British Sign Language would be an advantage however, full training on Deaf culture will be provided
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Job description Job responsibilities
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
Please get in touch we look forward to hearing from you.
Please find attached job description for full details.
Advertising date : 27th August 2026
Closing date : 10th September 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualifications Essential
Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent
Desirable
NVQ Level 3 Level 3 in Customer Care (or equivalent)
Knowledge and Experience Essential
Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload
Desirable
Experience in processing CPA, Mental Health Act and Safeguarding documentation Experience using stock ordering systems and petty cash systems Experience of working with medical records filing systems
Skills and Knowledge Essential
Excellent interpersonal skills, both written and verbal Note taking skills Good organisational and planning skills
Desirable
Shorthand skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address St Nicholas Hospital
Jubilee Road
Newcastle Upon Tyne
NE3 3XT
United Kingdom
Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)