About this role
Job summary
The Senior Clinical Services Manager is a key member of the Clinical Services (CS) team. This role is designed for an experienced leader (at least two years in a clinical service management or similar leadership role) with a strong record in service delivery and transformation. The post holder will play a key role in supporting the wider Clinical Services team to build their knowledge of project planning from the project definition through to the digest stages.
The post holder will be responsible for planning, delivering and evaluating services that are closely aligned with ABCs values and our members priorities, working closely with commissioners and Surrey Primary Care in Surrey to establish new pathways and manage ABCs relationship particularly in the East Surrey patch. Day to day duties will include management of their own portfolio of services such as ADHD Primary Care Connect (Crawley) and Workflow (Sussex) whilst supporting, and deputising for, the Head of Clinical Services as required. Within Sussex the postholder will be work closely with Sussex Partnership Foundation Trust, Primary Care Provider Collaborative, Sussex Integrated Health as well as Sussex Community Foundation Trust and other community providers.
Main duties of the job
This is a high-impact role responsible for driving excellence, innovation, and operational performance across all clinical services. The Senior Clinical Services Manager acts as the principal deputy to the Head of Clinical Services, providing strategic oversight, expert operational leadership, and robust governance to ensure safe, effective, and high-quality care delivery. They will support team development of CS managers and coordinators whilst maintaining strong links with other departments including Finance, Quality, Digital and the PCN team. This is a highly collaborative role requiring strong leadership, proactivity and excellent communication skills.
This role requires exceptional leadership capability, advanced operational judgement, and the ability to influence at executive and system level. The Senior Clinical Services Manager will deputise for the Head of Clinical Services and ensure clinical services are resilient, data-driven, patient-centred, and aligned with organisational priorities.
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities. We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
Our Values
We innovate; if we can do something better, we should.We are honest; even when it is difficult.We care; and put the patient first.We are inclusive; we listen and we act.We deliver; and were known to like a challenge!Benefits
Generous annual leave allowanceAccess to NHS pensionBespoke training programmeCycle to Work SchemeEmployee Assistance ProgrammeEnhanced maternity payNHS discountsLeadership Development ProgrammeSalary sacrifice schemes technology and electric vehicleOpportunities for secondmentsServices that ABC Provide
Additional Primary CareAnti-Viral COVID Medication (nMABs)Anticipatory CareCOVID ResponseEnhanced AccessHealth ChecksInclusion HealthMMR ServiceOutbreak Response ServiceRefugee and Asylum Seeker SupportRemote ServicesSpirometry and Reversibility ServiceSussex Smoking CessationUrgent Care at Scale ServiceUrgent Primary Care SupportVaccination Programme
Job description Job responsibilities
Strategic Planning and Service Development
Contribute to the development and delivery of service strategies and the Clinical Services Business PlanIdentify opportunities for service redesign, innovation and efficiencyIdentify, scope and develop opportunities for new clinical servicesWork with the Digital and Quality Teams to ensure there is clear and high-quality data (quantitative and qualitative) to show how services are progressing towards and agreed visionTaking a clear learning approach to the services you deliver and, with the Heads of Clinical Services and Quality, ensure that all opportunities to learn how services can be improved are responded to rapidly and comprehensivelyWork closely with practices to ensure that they can make the best use of our services for their patientsWorking with system partners to integrate our services and provide seamless care for patients, particularly where services are located with other providersChampion quality improvement across all clinical services as required, working closely with the Head of Quality and the Quality Team.
Financial Management
Take financial responsibility and accountability for services under management including preparing costings, identifying opportunities to streamline and make cost efficiencies and regularly review expenditure and resourcesManage budgets for services under management ensuring services remain profitable and in line with budgets, escalating concerns to the Head of Clinical Services promptly and in a timely fashion
Workforce Development and Line Management
Line Manage other Clinical Services roles including Clinical Service Managers, Clinical Services Coordinators, and Clinical Services Administrators with support from the Head of Clinical Services, the People Team and the Learning and Development LeadIdentify training needs, set objectives, conduct appraisals and 1:1 meetingsLead recruitment, onboarding and induction processes for new Clinical Services roles as requiredApply ABCs policies and procedures for managing performance, conduct sickness reviews, investigations and disciplinaries as requiredFoster a supportive, inclusive and collaborative team environment
Person Specification
Skills and Abilities Essential
Ability to influence at executive and senior level Takes accountability for outcomes Ability to navigate ambiguity with confidence and to make reasoned decisions with limited information Ability to make decisions aligned with ABCs values Strong understanding of contractual and policy requirements Excellent communication skills both verbal and written Strong leadership and collaborative working qualities Ability to work flexibly and with agility, use initiative, prioritise workload and delegate effectively Strong financial acumen and business management skills Ability to establish and maintain excellent working relationships across diverse teams Ability to support and develop staff, including management of clinical and non-clinical roles
Desirable
Active listener with the ability to encourage open dialogue
Behaviours and Values Essential
Proactive self-starter with the ability to set and deliver own objectives Inclusive and collaborative approach to leadership Strong interpersonal and relationship building skills across diverse stakeholders Positive and flexible approach to work
Desirable
Commitment to continuous professional development Commitment to ongoing leadership development
Qualifications Essential
Degree level education, or equivalent experience
Desirable
Leadership or management training or qualification
Experience Essential
Minimum 2 years experience in a Senior Clinical Services role Minimum 3 years working in the NHS and primary care Experience of delivering strategic services with primary care Experience of working with a range of professionals including senior clinicians Experience of managing staff and leading teams Proven leadership in clinical services delivery and development Experience in ensuring processes, systems and teams run smoothly Understanding of commissioning, contracting and funding flows
Desirable
Experience with quality improvement methodologies Implementation of new pathways, models of care and service redesign
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Alliance for Better Care CIC
Address Horley Health Hub
120 Victoria Road
Horley
Surrey
RH1 1EB
United Kingdom
Employer's website https://allianceforbettercare.org/ (Opens in a new tab)