About this role
Job summary
Burney Street Practice is looking for a friendly, organised and motivated Medical Receptionist & Administrator to join our busy and supportive GP practice team.
This is a varied role combining front-of-house patient services with essential administrative duties. You will be one of the first points of contact for our patients, both face-to-face and over the telephone, and will work closely with our clinical and administrative teams to help ensure the smooth day-to-day running of the practice.
Previous GP practice or healthcare experience would be an advantage; however, we also welcome applications from candidates with strong reception, customer service or administrative experience who are enthusiastic, quick to learn and keen to develop within General Practice.
This is an ideal opportunity for someone who enjoys working with people, thrives in a busy and varied environment and would like to become a valued member of an established primary care team.
Main duties of the job
The role involves providing a friendly, efficient reception and administrative service to patients, visitors and the wider practice team.
Main duties include welcoming and assisting patients, answering telephone calls, managing appointments, responding to queries and signposting patients to the appropriate clinician or service.
Administrative responsibilities include processing correspondence, scanning and filing documents, updating patient records and registrations, supporting patient recalls and QOF work, and completing tasks delegated by clinical and non-clinical colleagues.
The successful candidate will work across both practice sites and will need to be organised, flexible and able to manage a varied workload in a busy General Practice environment.
About us
Burney Street Practice is an established GP practice operating across two sites in Greenwich, located approximately a 10-minute walk apart.
Our multidisciplinary team includes GP Partners, salaried GPs, nursing staff, reception and administration teams, alongside Primary Care Network and community healthcare professionals.
We are a busy and friendly practice committed to providing high-quality, accessible patient care. We aim to provide a supportive working environment where staff are encouraged to develop their skills, contribute ideas and work together to continually improve the services we provide to our patients.
Job description Job responsibilities Job Description
The successful candidate will work across both Reception and Administration, providing an effective and efficient service to patients, colleagues and other healthcare professionals.
Reception DutiesYour responsibilities will include:
Welcoming patients and visitors in a friendly, professional and courteous mannerAnswering incoming telephone calls and dealing with patient enquiriesBooking, amending and cancelling appointments in accordance with practice proceduresHelping and signposting patients to the most appropriate clinician or healthcare serviceResponding to patient queries and providing accurate informationProcessing repeat prescription requests and directing queries appropriatelyHandling requests for home visits in accordance with practice protocolsMaintaining a clean, tidy and professional reception areaSupporting the opening and closing of the practice when requiredAdministration DutiesYou will also undertake a range of administrative duties, including:
Processing incoming and outgoing correspondenceScanning, filing and maintaining accurate patient recordsProcessing new and temporary patient registrationsUpdating patient information on EMIS WebMonitoring and completing administrative tasksSupporting patient call and recall work, including QOF and long-term condition careProcessing administrative requests and documentationSupporting clinical and non-clinical colleagues with delegated administrative tasksAttending staff meetings and contributing to service improvementsThe duties are varied, and the successful candidate will undertake a range of responsibilities depending on the needs of the practice.
Person Specification
Experience Essential
Experience of working with the general public Experience of working in a pressurised environment Previous receptionist experience, preferably in a healthcare or similar setting Experience of general administrative duties
Desirable
Experience of working in a GP practice Knowledge of EMIS Web or another clinical system
Qualifications Essential
GCSE grade AC (or equivalent) in English and Maths
Desirable
Basic IT qualification (e.g. ECDL or equivalent) AMSPAR Receptionist Qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Burney Street Practice
Address 48 Burney Street
Greenwich
London
SE10 8EX
United Kingdom
Employer's website https://www.burneystreetpractice.co.uk/ (Opens in a new tab)