About this role
Job summary
Join our friendly, supportive team and play a vital role in helping patients make a safe, timely and positive transition from hospital to home.
As Volunteer Coordinator, you will lead and support a diverse team of volunteers delivering services that make a real difference to patients' lives. You will coordinate volunteer drivers providing rapid discharge transport and deliveries of mobility equipment, medications and virtual ward kits, oversee our Settle In volunteers who help patients on the day they return home, and manage volunteers making welfare and safety-netting calls following discharge. You will also help connect patients with appropriate community support services where needed.
This is a varied, fast-paced and rewarding role where no two days are the same. You'll need excellent organisational skills, the ability to prioritise and think on your feet, and a compassionate, person-centred approach. As this is a job-share position, so strong communication, teamwork and handover skills are essential to ensure a seamless service.
We're looking for someone who is caring, adaptable and motivated by improving patient experience. You'll enjoy building relationships with volunteers, colleagues and partner organisations.
Must hold a full UK driving license without restrictions.
If you share our PRIDE values and want to work in a warm, collaborative team where your ideas are valued and your contribution has a genuine impact every day, we'd love to hear from you.
Interview date:Wednesday 16 September 2026.
Main duties of the job
You will coordinate the day-to-day operation of our hospital volunteer services, ensuring patients receive safe, timely and compassionate support throughout their discharge journey. Working closely with ward teams and community partners, you will coordinate referrals, allocate volunteers and monitor service delivery across three volunteer-led services: rapid discharge drivers, delivery of mobility equipment, medications and virtual ward kits; our Settle In service, supporting patients on the day they return home; and post-discharge welfare and safety-netting calls.
You will recruit, induct, train and support volunteers, maintaining high standards of practice and ensuring volunteers feel valued, confident and well supported. You will work collaboratively with clinical and operational colleagues to continually develop the service, resolve issues and identify opportunities to improve patient experience.
The role requires excellent organisational skills, the ability to manage competing priorities and confidence in working independently while building strong relationships across multidisciplinary teams. You will be compassionate, adaptable and solutions-focused, with the ability to communicate effectively with patients, volunteers and colleagues.
As this is a job-share post, excellent communication, accurate record keeping and thorough handovers are essential.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position, which is part of occupation code 3543 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Person Specification
Qualifications Essential
Specialist knowledge in people management or able to demonstrate equivalent experience and ability to operate at this level.
Experience Essential
Good knowledge of human resources, people management and recruitment policies to include public and voluntary sector. Experience of working in the NHS or other health care provider
Skills Essential
Excellent verbal and written communication skills and ability to communicate with a diverse range of people and to work collaboratively across professional boundaries. Presentation skills
Attitude & Aptitude Essential
This role will require the job holder to make some complex decisions and judgements where there may be competing priorities Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)