About this role
Job summary
Provide a professional, effective and efficient administrative support function to the Guardian. Collate and provide information to support Health Board compliance with the 2026 Terms and Conditions for Resident Doctors. Receive, and where necessary, escalate exception reports. Compile weekly and quarterly reports.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Planning and Design
The post holder will provide professional, efficient and effective administrative support to the Guardian to enable the Health Board to comply with the 2026 Terms and Conditions for Resident Doctors in relation to exception reporting.
The post holder will be guided by established processes but will also be required to act on their own initiative with advice from the Guardian where needed.
Improvement and Monitoring
Analyse data and information received and identify trends of high-risk Exception Reporting across Departments.
Monitor the system database on a daily basis for all Exception Reports logged.
Escalate any Immediate Safety Concerns generated via an Exception Report to the Guardian.
Monitor deadlines for the review process of Exception Reports by Educational Supervisors and proactively seek resolution within required response times.
Work with the Guardian to identify where there are areas of concern and support the development of action plans and reports in relation to this.
Communications
Deal with all day-to-day correspondence on Exception Reporting - initiating appropriate responses in order to provide relevant staff with the required information.
Liaise with Resident Doctors, Educational Supervisors, Rota Co-ordinators and Service Managers to ensure submission of claim forms or via the roster for payment arising from Exception Reporting are processed within contractual timescales.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Up to GCSE standard for Maths and English or equivalent experience. Required to hold NVQ Level 3 or equivalent experience
Desirable
ECDL
Experience Essential
Experience of office and administration procedures
Desirable
Experience in more than one clinical area. Experience in managing clinic diaries/appointment schedules
Aptitude and Abilities Essential
Ability to communicate clearly and precisely both verbally and in writing. Able to assess a situation and act decisively. Demonstrate a breadth of experience and ability to apply this to practice. Demonstrate recent effective contribution to multidisciplinary working. Has the ability to independently make clinical decisions. Good attention to detail. Able to identify links and potential problems when assessing a situation. Observant. Basic computer skills. Demonstrate a good understanding of audit and its application to uses in practice
Desirable
Ability to speak Welsh. Experience in stock management. Experience of understanding research/audit
Knowledge Essential
IT skills to be competent using Microsoft Office(outlook, excel, word). Awareness of Health and Safety Regulations. Good written and verbal communication
Personal Qualities Essential
Enthusiastic, motivated and approachable. Ability to motivate and lead others. Awareness and willingness to be involved in implementing change. Able to challenge and offer viable alternatives. Strength of character and confidence to manage opposition and overcome obstacles in a positive and non- threatening way. Able to work in complex situations
Other Essential
Committed to continuous professional development. Travel throughout North Wales
Desirable
Welsh speaking Be prepared to work flexible hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address to be agreed
to be agreed
to be agreed
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)