About this role
Job summary
Band 2 Receptionist (CAT Team 3A - Urology)
The post holder will be responsible for delivering an effective and efficient support service in the Urology department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Urology Procedures.
The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.
The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.
Main duties of the job
Welcoming patients into the department as the first point of call for patients attending their appointments. Work closely with the wider CAT and clinical team. Use GPAS and EPR to check in patients and update records as required. Monitor patients arriving on patient transport and make changes where required. Any discrepancy in the patient's appointment must be amended and the patient informed of any changes, e.g. transport patients. All documents required for the clinics are complete and available for the start of the clinics and take appropriate remedial action if not. Greet patients in a courteous and appropriate manner. To notify nursing staff of any appointment changes. Book DNA appointments and arranging appointments where applicable for patients before they leave the department.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person Specification
Education / Qualifications Essential
GCSE or an equivalent qualification in English and Maths
Experience Essential
Reception experience within a customer service setting Experience of administrative systems and processes
Skills, Knowledge and Abilities Essential
Good organisational and multitasking skills Ability to follow instructions, guidelines and process.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Royal Berkshire Hospital
London Road
Reading
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)