About this role
Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as requiredTo act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
Main duties of the job
The following are the core responsibilities of the Patient navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on SystmOne
Photocopy documentation as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
About us
Our GP practice provides comprehensive primary care services to a registered population of over 16,000 patients. We offer a wide range of general medical services, working collaboratively with our multidisciplinary team to provide safe, accessible and patient-centred care.
The practice is also part of a wider Primary Care Network (PCN), enabling us to work collaboratively with neighbouring practices and access a broader range of PCN services and multidisciplinary professionals. This partnership approach supports joined-up care, sharing of resources and the development of services that respond to the needs of our local population.
Job description Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Experience Essential
Experience of working within the NHS is desirable particularly primary care.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wolverton Health Centre
Address Gloucester Road
Wolverton
Milton Keynes
MK125DF
United Kingdom
Employer's website https://www.wolvertonhealthcentre.co.uk/ (Opens in a new tab)