About this role
Job summary
We are a friendly practice looking to appoint a hardworking and enthusiastic medical receptionist to join our existing team at Central Park Surgery.
This role is predominantly focused on day to day patient care and communication which can be challenging at times but also very rewarding.
The hours of work will be:-
Monday 08.00 am until 1.00 pm
Wednesday 1.00 pm until 6.30 pm
Friday 1.00 pm until 6.30 pm
Main duties of the job
The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing prescriptions, scanning and recoding.
About us
The practice comprises of:-
1 partner with 3 salaried GPs
2 Advanced Nurse Practitioners
2 Practice Nurses
1 Healthcare Assistant
1 Clinical Pharmacist
1 Pharmacy Technician/Medicines Co-Ordinator
1 Phlebotomist
1 Practice Manager
1 Deputy Practice Manager
1 Reception Manager
5 Medical Receptionists
Job description Job responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Process repeat prescriptions, ensuring they are processed accurately and efficiently
e. Signpost patients to the correct service
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Read code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and notice boards
p. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota
f. Ordering and monitoring of stationery supplies
Person Specification
Experience Essential
Experience of working with the general public
Desirable
Experience of administrative duties Experience of working in a health care setting
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite and telephone manner Competent in the use of Office and Outlook Effective time management Ability to work as a team member and autonomously Good interpersonal skills Problem solving Ability to follow policy and procedure
Desirable
EMIS user skills
Qualifications Essential
Education to GCSE level or equivalent
Desirable
GCSE Maths and English AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central Park Surgery
Address Central Park Surgery
Balfour Street
Leyland
PR25 2TD
United Kingdom
Employer's website https://www.centralparksurgeryleyland.co.uk/ (Opens in a new tab)