About this role
Job summary
The Admissions Co Ordinator post holder will be able to cover all areas of the Admissions service .The Admissions Coordinator is key to the efficient management of patients referred to the International and Private Patients Division requiring admission. The role supports the Admissions Manager and the Patient Services Manager in ensuring that all parts of the patient admission are proactively managed.
The post holder will work closely with the Clinical Pathway team, the Client Coordinators, Consultants and their secretaries and other departments with the Trust to manage all admissions referred to I&PC whilst planning theatre sessions and MRI's.
The administration service is provided from 7.00am - 6pm Monday to Friday. The post holder will be expected to work weekly contracted hours on a rotational basis within these times, but may from time to time be asked to work outside of these hours across all areas of I&PC administration, with prior arrangement.
The post-holder will be one of the first points of contact within a busy department. The individual will be required to provide a high level of customer care, be a team player, priorities own workload whilst providing leadership support.
You will be required to wear clothing in accordance with the Trusts uniform policy and infection control requirements as you will be based in a clinical area.
Main duties of the job
o To provide a high level of customer service by delivering an efficient and effective service to all clients.o Ensure telephones for the admissions team are always covered and answered in a professional, time efficient and polite manner.o Ensure that the admissions service is covered from 7am - 6pm, Monday to Friday.o Train colleagues in areas of the admission processes to acquire skills and knowledge as necessary.o To process all waiting list/orders in a timely manner.o To provide referrers and families with written confirmation letters.o Liaise with secretaries to ensure tests are booked prior to admission.o To make direct telephone contact with families prior to their arrival ensuring any additional clinical information is communicated to the relevant clinical staff and ward areas.o To be responsible for capturing and recording all I&PC admissions across the trust.
About us
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women's Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person Specification
GOSH Culture and Values Essential
Our Always values oAlways welcoming oAlways helpful oAlways expert oAlways one team Experience of contributing to an inclusive workplace culture Experience of working as part of a diverse team.
Academic/Professional qualification/Training Essential
Education to A-level standard or NVQ/Diploma at Level 3 or Level 3 Apprenticeship qualification or Previous experience in a similar role Demonstrate evidence of commitment to professional development
Experience/Knowledge Essential
Experience of working in an administrative role Experience of using Microsoft Office programmes Experience of using patient information systems Experience of working with sensitive information and maintaining confidentiality
Desirable
Experience of working in a clinical/medical environment Medical Terminology or commitment to undertake training Knowledge of both NHS and Private Patient frameworks
Skills/Abilities Essential
Excellent written and verbal communication skills Polite and informative telephone etiquette Able to provide excellent customer service; welcoming and helpful in person when dealing with colleagues across the organisation and /or patients and families Uses of empathy and diplomacy skills when dealing with difficult situations Understands the importance of confidentiality and takes responsibility for protecting confidential information. Able to follow various complex procedures and practices with attention to detail Able to work as an effective team player. Able to work independently, with minimal supervision, to meet deadlines. Strong problem solving skills For Team Leaders: Able to supervise and support development of junior staff
Desirable
To have specialist knowledge and use judgement to provide useful advice to colleagues and/or patients and families. Able to interpret complex information and data. Knowledge of both NHS and Private Patient frameworks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Great Ormond Street Hospital for Children NHS Foundation Trust
Address Great Ormond Street Hospital
Great Ormond Street
London
WC1N 3JH
United Kingdom
Employer's website https://www.gosh.nhs.uk/ (Opens in a new tab)