About this role
Job summary
The rota and ops administrator will be required to work equally across medical specialities. They will provide day to day management of medical rotas. They will be responsible for ensuring that that the department is running effectively and efficiently in terms of minimum safe levels and skill mix. The rota and ops administrator will also be required to provide support to the senior patient administrator and wider operational team, this may include matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiative to find out answers to queries.
The post holder will be a key part of the Medicine Division and will be expected to provide excellent communication between Hospital sites and departments to ensure that pathways are managed against departmental guidelines.
Main duties of the job
The post holder will be responsible for the provision of effective rota coordination for the Medicine Rotas. The post holder will closely work with the clinical rota leads, clinical administrative staff and service managers to ensure the smooth running of medical staffing rotas and management of leave.
The post holder will be a key part of the Division and will be expected to provide excellent communication between Hospital departments to ensure that absences are managed against departmental guidelines.
The post holder will be required to give a general level of administrative support to the Service Managers.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Job description Job responsibilities
Please see attached detailed job description and person specification for a more detailed description of the main responsibilities of this role.
Person Specification
Personal Qualities Essential
Work well as part of a team Show initiative and the ability to plan and deliver work to deadlines Committed to own personal development Self-motivated and enthusiastic Reliable and adaptable
Trust Values Essential
Putting patients first Responsive to, and supportive of, patients and staff Open, welcoming and honest Unfailingly kind, treating everyone with respect, compassion and dignity Determined to develop our skills and continuously improve the quality of care
Education and Qualifications Essential
Educated to A-level or equivalent healthcare experience.
Desirable
ECDL (or equivalent qualification/experience) Customer service qualification / training
Experience Essential
Sound knowledge of acute hospital processes Evidence of ability to identify ways of improving systems Experience of changing operational systems or processes Intermediate use of MS Excel, Word, Teams and PowerPoint Demonstrable experience contributing to operational objectives Experience presenting data with narrative
Desirable
Experience achieving and demonstrating improvements in service performance Knowledge of producing around bank and agency staff
Skills and Knowledge Essential
Evidence of ability to establish, maintain and consolidate effective working relationships with clinicians and multi-disciplinary teams Able to deal with conflict management and problem solving Systems and other relevant Trust system Ability to manage own time and balance competing demands Good organisational skills in order to plan and prioritise workload
Desirable
Knowledge of Patient Administration Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature Awareness of new developments in the NHS Information analysis skills and knowledge of using data to improve services. Pays attention to detail and ability to initiate & co-ordinate change to own working practices. Understanding patient priorities and performance targets related to appointments and waiting times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)