About this role
Job summary
PMLs Collaborative Care Team (CCT) supports seventeen General Practices located within West Northamptonshire, providing proactive assessment and support to people with longterm and complex conditions and their Carers. We undertake holistic assessment within the home environment, identifying needs and priorities with patients and their carers to improve wellbeing, maintain independence with an overarching aim to prevent unplanned admissions to hospital.
The Team currently comprises two Registered Nurses (RNs), an Occupational Therapist (OT), two Assistant Practitioners (AP), and a Social Prescribing Link Worker. The CCT operates Monday to Friday, 08:30 to 16:30 excluding Bank Holidays
What our Patients say about us: The CCT are a fantastic Team! The Nurse who visited was very knowledgeable and kind, she helped me make sense of my new medication. The OT has arranged lots of equipment and some grab rails to keep me safe and independent in my own home. I was also seen by a lady who helped me apply for Attendance Allowance and a Lifeline, the extra money will really help my quality of life, and the Lifeline will reassure my family that I am safe.
Main duties of the job
To provide efficient, accurate, and proactive administrative support that contributes to the effective operation of services. The role holder is responsible for managing routine and moderately complex administrative activities with minimal supervision, applying established procedures, sound judgement, and attention to detail. The role supports effective communication, robust information management, and consistent service delivery in line with company, team, and NHS standards across clinical and non-clinical areas.
Role Accountabilities
Administrative and Operational SupportInformation and Records ManagementCommunication, Coordination and Service SupportConfidentiality, Compliance, and GovernanceTeam Contribution and Continuous Improvement
About us
PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.
We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010
Job description Job responsibilities
Position: Patient and Service Administrator
Department/team: Collaborative Care Team (CCT)
Role: Administrator (L2)
Reports to: Collaborative Care Team Clinical Lead
Accountabilities
Service Coordination and Operational Support
Support the day-to-day coordination of the CCT service under the direction of the Clinical Lead. Act as a first point of contact for patients, carers and professionals, ensuring enquiries are handled efficiently and support is provided where needed. Assist with scheduling, appointments and service activities.
Team Liaison and Coordination
Work closely with colleagues, GP Practices, PCNs and other healthcare professionals to support coordinated, person-centred care. Share information appropriately, follow up actions and attend team meetings to help ensure patients receive timely support.
Service Administration
Provide administrative support to the CCT service, including managing correspondence, preparing documents and reports, maintaining filing systems, and supporting governance, performance and operational requirements.
Clinical System Administration
To develop expertise in the administrative functions of Clinical systems, specifically Systmone and EMIS, including problem solving, staff support, access, reporting and contingency.
Record Management and Compliance
Maintain accurate and up-to-date patient and service records in line with information governance, GDPR and confidentiality requirements. Support audits, monitoring activities, complaints and quality assurance processes to help ensure the service remains safe, effective and compliant.
Person Specification
Qualifications Essential
English and Maths at GCSE Grade C/4 or above (or equivalent) IT proficiency
Skills and knowledge Essential
Good interpersonal skills; the ability to make effective relationships with others. This includes effective and compassionate communication skills. Motivated and enthusiastic
Desirable
Able to work in a changing environment; demonstrates an ability to cope under pressure commensurate with the responsibilities of the post.
Experience Essential
Working within a health and or social care environment and with clinical systems
Desirable
Working as part of an integrated multi-skilled team to optimise patient care and experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Principal Medical Limited
Address Collaborative Care Team
Slapton Hill Farm
Slapton
Northamptonshire
NN12 8QD
United Kingdom
Employer's website https://www.principal-medical.co.uk (Opens in a new tab)