About this role
Job summary
To improve and strengthen the organisations volunteering programme by putting clear policies, systems and processes in place, so managers can confidently recruit, welcome, support and keep volunteers in their own teams.To develop our volunteering offer by strengthening volunteer recruitment, support and retention, while increasing the diversity of our volunteer pool and removing barriers to participation for underrepresented communities. This includes support managers to create meaningful, accessible opportunities that reflect the communities we serve.To ensure volunteers are effectively integrated across organisational services, providing valuable support to staff teams and enhancing service delivery. The postholder will promote a positive culture of volunteering, ensuring volunteers feel valued, included and well supported.There will be a lot of opportunity to make your mark, deliver change and support a very willing and enthusiastic team to develop together. Well expect a great deal of you but in return you'll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
Main duties of the job
Lead the ongoing development of the organisations volunteering programme, ensuring it is effective, inclusive, well-managed and aligned to organisational priorities. Develop, review and implement volunteering policies, procedures, guidance and quality standards to ensure a consistent approach across all services. Promote a positive culture of volunteering across the organisation, ensuring volunteers are valued and their contribution is recognised. Provide training, coaching, guidance and practical tools for staff who manage volunteers, building confidence and capability across teams. Oversee organisation-wide volunteer recruitment systems and campaigns,ensuring accessible, inclusive and efficient recruitment pathways. Lead volunteer engagement, recognition and feedback activity to improve satisfaction e.g. Volunteer Survey and Volunteer Awards. Develop initiatives to widen participation and increase volunteer diversity,particularly among older people and those from the global majority. Ensure volunteering activity meets safeguarding, GDPR, health and safety, DBS and other relevant legal and regulatory requirements. Maintain accurate volunteer records, systems and reporting processes, to produce regular reports on volunteer recruitment, diversity, engagement,retention and impact, using data to drive improvements.
About us
About Age UK East London (AUKEL)The organisation Age UK East London (AUKEL) is a local independent charity, which is part of the national Age UK network. We work across Tower Hamlets, Hackney, Waltham Forest and Newham to deliver services which support older people to live healthier, happier and more fulfilled lives.
Job description Job responsibilities
To undertake any other duties within the competence of the post holder as maybe required from time to time for the continued smooth running of Age UK East London. To carry out the duties of the post in accordance with Age UKs East Londons policies and procedures including EDI, Health and Safety, Confidentiality,Complaints, GDPR, Safeguarding Vulnerable Adults.
Person Specification
Qualifications Essential
1. Experience and knowledge of managing volunteer programmes, including recruitment, onboarding, engagement, support and retention, in line with good practice. 2. Experience of managing staff and or volunteers, with strong leadership and motivational skills. 3. Experience of improving systems, processes or services, with the ability to identify practical solutions and drive continuous improvement. 4. Excellent communication and relationship-building skills, with experience of working collaboratively across teams to embed volunteering and promote good practice. 5. Good digital and analytical skills, including Microsoft Office and CRM database systems, with the ability to monitor KPIs, manage records and produce clear reports. 6. Knowledge of safeguarding, GDPR, confidentiality, equality legislation and health & safety requirements relevant to volunteering. 7. Strong organisational skills, with the ability to manage competing priorities and meet deadlines. 8. Ability to train, coach and support staff and volunteers. 9. Commitment to AUKEL values: Kind, Accountable, Collaborative, Flexible and Inclusive. 10. Understanding of how to implement inclusive approaches that increase participation among underrepresented groups, including older people and Global Majority Communities.
Desirable
Experience working with older people, carers or within health, social care, or community- based services. Experience designing and delivering initiatives to increase diversity in volunteering, particularly engaging underrepresented groups. Experience of corporate engagement and partnership development, including representing an organisation externally. Experience of leading or renewing Investing in Volunteers accreditation. Knowledge of local communities and barriers to participation, with the ability to design inclusive opportunities. Strong facilitation, presentation and training design skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Age UK East London
Address Age Uk
82 Russia Lane
London
E2 9LU
United Kingdom
Employer's website https://www.ageuk.org.uk/eastlondon/ (Opens in a new tab)