About this role
Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you’ve found the right place! Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels. This is a staffed, hourly, non-exempt position. Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system. Install software, configure workstations, perform hardware troubleshooting, and support user access issues. Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions. Assist with equipment inventory, asset tracking, and technology lifecycle management. Deliver responsive customer service to employees at all levels. Contribute to knowledge sharing, process improvement, and support documentation. Travel to other office locations as needed for onsite support.