About this role
Are you an experienced Business Analyst who enjoys turning complex processes into simple, efficient ways of working? We’re looking for a Business Analyst to join our IT Department, working closely with legal and support teams across the firm to design, develop and maintain effective business processes. In this role, you’ll partner with colleagues in areas such as Personal Injury, Employment Rights, Finance and HR to understand how they work today, identify opportunities to improve client experience and reduce cost, and help translate those needs into practical, well‑designed solutions. You’ll play a key part in ensuring our systems and processes support a modern, data‑driven law firm. This is an excellent opportunity for someone with solid business analysis experience who wants to work on meaningful projects that directly impact how we deliver services to our clients and colleagues. As a Business Analyst in our IT Department, you will work closely with stakeholders to understand business needs, identify opportunities for improvement and define clear, prioritised requirements. You will facilitate workshops and meetings, analyse and document current and future business processes using recognised standards and modelling techniques, and identify practical solutions that improve efficiency, reduce cost and enhance the client experience. You will work closely with delivery teams and external suppliers to ensure solutions meet agreed requirements, maintaining traceability throughout the delivery process and managing changes where required. You will also plan and support system and user acceptance testing, preparing test scenarios, coordinating business involvement and recording outcomes. A key part of your role will be supporting the implementation of business and technology change, including stakeholder communication, process documentation, training needs and transition into business use. You will build effective relationships across legal, finance and support services, keeping the Business Analysis and Process Manager informed of progress, risks, issues and decisions, while maintaining accurate records in line with the firm’s change management and governance processes.