About this role
Job Location: Madagascar About The Role: The Associate Manager, Operations will work closely with the Operations Manager to coordinate and improve day-to-day operational activities, ensuring reliable service delivery and achievement of defined KPIs. The role covers a broad range of activities, including imports, procurement, inbound and outbound logistics, inventory management, and warehouse operations. The position will also contribute to process improvement, data review, system accuracy, and effective coordination with internal teams and external partners. Operations Management Prepare inventory reports and contribute to demand planning and forecasting. Review operational processes, identify opportunities for improvement, and develop practical, sustainable solutions. Maintain accurate and timely transactions across ERP and CRM systems for operational activities. Coordinate warehouse and procurement activities, ensuring smooth day-to-day operations. Monitor operational performance against defined KPIs and highlight areas requiring attention. Warehouse & Inventory Management Coordinate the sourcing and management of warehouses and retail locations, ensuring inventory is maintained in line with established stock management practices. Monitor inventory requirements and coordinate with the Sales team to ensure product availability meets business needs and timelines. Coordinate regular inventory cycle counts and physical-to-system reconciliations. Maintain accurate inventory records and investigate and resolve variances. Identify potential stock risks and escalate issues to the relevant teams in a timely manner. Procurement Complete procurement-related transactions accurately and on time within the ERP system. Maintain an accurate and up-to-date database of approved suppliers. Develop and maintain effective supplier relationships. Coordinate the end-to-end procurement process, from identifying requirements through to delivery. Contribute to cash flow planning and forecasting related to procurement activities. Ensure procurement activities follow established policies, processes, and applicable requirements. Inbound & Outbound Logistics Coordinate the import and export of products into and from Madagascar with established clearing agents. Manage relationships with third-party logistics (3PL) providers and monitor service delivery. Ensure accurate and timely system transactions for inbound and outbound logistics activities. Monitor logistics movements and coordinate with relevant teams to address delays or operational issues. Ensure logistics activities comply with applicable regulatory and documentation requirements. Additional Responsibilities Carry out other operational activities as assigned by the Manager, Operations. Contribute to cross-functional initiatives that improve operational efficiency, service delivery, and customer experience.