About this role
Job Location:Zambia About the role: The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks. Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause analysis (RCA) and partner with the internal development team to implement fixes. Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly. Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements. Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved. Streamline business processes utilizing AI and modern automation tools. Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch. Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.