About this role
Overview For more than 125 years, The New York Public Library (NYPL) has been an essential provider of books, information, ideas, and education. With collections numbering more than 56 million items and serving more than 16 million patrons in person each year and millions more online, NYPL’s reach is both local and global. Our mission is to inspire lifelong learning, advance knowledge, and strengthen our communities. At our world-class research centers–including the Humanities and Social Sciences Research Library at the Stephen A. Schwarzman Building, the Library for the Performing Arts, and the Schomburg Center for Research in Black Culture–expert staff facilitate the work of our diverse communities, offering inspiring reading rooms, programs, exhibitions, fellowships, and a dynamic range of research services. Their work is supported by dedicated staff on the Collections and Research Services teams. We are proud to be the most public and widely used research library in the world. Access Services is part of the Humanities and Social Sciences Research Library and is responsible for storing, locating, status updating, and delivering materials to the reading and study rooms in the Stephen A. Schwarzman Building. The Access Services team ensures an excellent public service experience through timely and efficient delivery of Library materials, including 3.5 million general collection onsite items and millions more offsite. Among the storage spaces at the Stephen A. Schwarzman Building, the Milstein 2 Research Stacks represent an innovative approach to managing research library inventory of over 2 million items. The Access Services team also partners with the Research Collections and Preservation Consortium (ReCAP) in delivering materials stored in the Princeton storage facility to the research libraries. Reporting to the Manager of Research Access Services, the Library Technical Assistant II plays an integral role in ingesting, storing, moving, and supporting the ongoing preservation of the Library’s general collections. The Library Technical Assistant II plays an essential behind-the-scenes role in providing excellent and welcoming public service for our millions of patrons. Responsibilities: Fulfill reader requests and maintain research collections by physically delivering and refiling materials, checking items in and out using ILS cataloging and inventory software, and executing routine collection inventories and document scanning. Ensure the successful movement and tracking of offsite materials to and from service locations Prepare collections for access, service, and long-term preservation by applying labels, attaching barcodes, and performing essential stabilization tasks to protect research materials Train colleagues in workflows as assigned Other related duties as assigned Required Education and Certifications High School Diploma or GED Required Experience Experience working with library materials, or an equivalent combination of education and experience Customer service experience Required Skills Excellent communication and interpersonal skills and the ability to maintain and foster cooperative and courteous working relationships Demonstrated strong attention to detail, speed, and accuracy in carrying out duties Ability to sort efficiently in alphabetic, numeric, or alphanumeric order Strong computer skills, including working knowledge of Microsoft Office programs Demonstrated ability to work with a team and on independent projects Demonstrated flexibility and reliability