About this role
Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented Client Service Representative (CSR) to join our Emergency Department . This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care. About the Role As an Emergency Veterinary CSR , you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day. Position Details Full-time or Part-time: 11AM - 11PM Dedicated to our Emergency Department (nights, weekends, and holidays required) Night differential pay for evening and overnight shifts Collaborative, supportive, and mission-driven hospital environment Welcome clients with warmth and compassion during stressful situations Answer phones, schedule appointments, and manage patient check-ins and check-outs Process payments and explain financial transactions clearly and professionally Maintain accurate patient medical records Support hospital cleanliness and organization Work closely with veterinarians, technicians, and staff to ensure seamless patient care