About this role
Position: Sales Order Management Analyst Main responsibilities: • Responsible for capturing customer orders accurately and efficiently into the ERP system • When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes • Review and validate orders in the optical character recognition tool, update as needed and resolve issues. • Contribute to continuous improvement of order taking activities as required by internal team initiatives. • Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems • Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation • Keep track of changes: in IDOCâ