About this role
Position: Credit and Collection Management Main responsibilities: Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements Review AR ageing reports Perform collection & dunning Determine appropriate escalations & follow-up actions as per defined process Dispute & Claim Management qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility Contribute to business and customer collection strategy reviews Execute in compliance with Sanofi policies and guidelines Complete all activities as per the global Core Model and operational KPIs Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user Pro-actively anticipate operational issues and coach junior analysts Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management Ide