About this role
At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary This role is responsible for providing the Validation and Testing support. This is a key technical role responsible for the creation of test plan, test cases and test reports for the development activities as per the Customer requirement spec. We are seeking a forward-thinking Software Engineer in Quality Engineering to help drive the transformation from traditional QA to AI-augmented, intelligent quality engineering practices. This role focuses on building Automation-first, AI-assisted testing solutions, leveraging and developing AI agents to accelerate testing, improve productivity, and enhance release confidence across Web, Mobile, API, and Data Platforms. Essential Duties and Responsibilities AI-Assisted Testing & Automation Design and implement AI-assisted workflows for generating Test Cases, Test Data, and Automation scripts. Validate and refine AI-generated outputs to ensure quality and reliability Integrate AI tools into the QA lifecycle across Test Design, Execution, and Reporting Test Automation (API, Web, Mobile, Desktop, Data) Develop and maintain automation frameworks with focus on: (SAP testing, Devices and Desktop Applications, Data Validation) Build scalable, maintainable automation solutions Integrate tests into CI/CD pipelines With guidance will work on SAP Manual Testing, Functional and Regression Test Automation. Assist in product design to guarantee adherence of test coverage for meeting end user requirements. Test all aspects of the product/system like function/component, system, performance, Regression and service. Assist Design and development team to identify and capture test cases, ensure version management. Setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases. Apply, design and develop automated testing strategies and build automated testing frameworks. Record test results, report and verify software bug fixes to accept automation criteria. Analyze performance test requirements and develop test plans. Handle performance testing and present results for validating and analysis to Project Teams. Education Bachelor's Degree in Computer Science / Information Systems required Shift 12:00 PM – 9:00 PM India Standard Time. Willingness to work outside of these hours as needed. Travel Requirements 10%: Up to 26 business days per year Work Experience Minimum 3 years of relevant experience required. Core Technical Skills Strong programming skills in Java / Python / VB Script Experience in test automation frameworks - Robo framework with python/Hybrid with UFT tool Hands-on experience in API testing and automation Understanding of CI/CD pipelines AI & Emerging Technology Skills Experience with AI-assisted development/testing tools (e.g., GitHub Copilot, ChatGPT etc.) Basic understanding of: Prompt engineering Evaluating AI-generated outputs Exposure to LLM-based workflows, agents, or automation using AI Testing & QA Skills Strong understanding of: Test design techniques Functional and non-functional testing Defect lifecycle and root cause analysis Experience with risk-based testing approaches Preferred Knowledge, Skills and Abilities An understanding of the software development life cycle as well as the business approach for the product Ability to multitask in a fast-paced environment Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat, and email communication channels. Meet SLAs like response and resolution times with help of Functional and Technical team. Collaborate with Functional and Technical Support team members to properly manage customer inquiries and escalate when appropriate. Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team. Understanding of Microfocus ALM Software (Microfocus Quality Center) Testing Tools Experience making data-driven decisions using analytics, A/B testing, Campaign Reports, and Dashboards, Analytical skills Ability to work in a team as well as an individual Ability to work in a global and virtual environment and to effectively prioritize and execute tasks Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description SAP Testing, SAP Test Automation and Validation is plus. Knowledge of Azure DevOps and Jira is plus Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Additional Requirements Problem-solving and analytical thinking Ability to evaluate and validate AI outputs critically Strong collaboration and communication skills Curiosity and willingness to experiment with new technologies Ownership mindset with focus on outcomes, not just execution West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [email protected] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.