About this role
Job Purpose The CIO is a technology leader tasked with enabling the business objectives of CIB through innovative use of technology and data. Operating within an “2-in-a-box" model, they collaborate closely with CIB counterparts (e.g., Chief Product Officer) while overseeing tribe tech leads and balancing both CIB-specific and Enterprise-wide technology responsibilities. Job Responsibilities Technology strategy and leadership Develop and implement a technology strategy that aligns with the CIB’s business objectives, leveraging technology and data to drive growth. Partner with the Chief Product Officer and other cluster leaders in CIB to identify and prioritize technology-enabled opportunities. Oversee the adoption of an “2-in-a-box" operating model, ensuring seamless integration of technology solutions within CIB. Monitor and manage CIB KPIs, such as business value generation, lead time, release frequency, change failure rates, system performance, data utilization, and customer satisfaction, to measure success. Tribe Management & Tech/Engineering excellence Provide direct leadership to tech leads within CIB and NBH’s tribes, fostering innovation, accountability, and technical excellence. Guide tribe teams and engineers in delivering technology and data solutions that support CIB and NBH’s priorities, such as product development or operational efficiency. Facilitate collaboration between tribe tech leads and cluster business / product leaders to ensure alignment on goals and deliverables. Build a high-performing technology and engineering culture within CIB & NBH, focusing on engineering skill development and agile practices. CIB-Specific Technology Enablement Drive the deployment of CIB & NBH-specific systems, applications, and data platforms (e.g., customer analytics tools, product-specific apps) across the full SDLC (design, build, deploy, operate) Ensure the CIB’s technology infrastructure supports business needs, including scalability, security, and regulatory compliance, working in partnership with other teams within Group Technology Champion the use of data-driven insights to enhance CIB decision-making and customer experiences. Lead digital transformation initiatives unique to CIB, such as adopting AI or automation for CIBs processes. Group Technology Project Delivery Take ownership of non-CIB / Enterprise responsibilities by contributing to bank-wide technology projects that span multiple clusters. Collaborate with other CIOs and group-level leaders to deliver enterprise initiatives, such as core system and platform upgrades or cybersecurity enhancements and vulnerability management. Ensure CIB’s interests are represented in Enterprise technology strategies while balancing resources between cluster and bank-wide priorities. Manage dependencies and timelines for Enterprise projects, ensuring minimal disruption to CIB’s operations. Risk, Compliance & Innovation Implement robust cybersecurity and data protection measures to safeguard CIB operations and comply with relevant regulations. Proactively identify and mitigate technology risks, such as system failures or data breaches, within CIB. Stay ahead of industry trends, integrating emerging technologies (e.g., cloud, blockchain) into both CIB and Enterprise initiatives. Ensure all technology and data practices adhere to internal governance standards and external regulatory requirements IT Service Management Run the bank with clear objectives being availability, reliability, resilience (DR | BCP | Continuous Processing), security, compliance and efficiency. Prioritise asset health with clear asset roadmaps to ensure applications remain relevant. Preferred Qualification Bachelor’s degree in Computer Science, Information Technology, Data Science, Business Administration, or a related field. Master’s degree (e.g., MBA) or advanced certifications (e.g., ITIL, TOGAF, PMP, or data-related credentials like CDMP) strongly preferred. Skills Strategic vision to align technology and data with cluster business goals Effective communication to bridge technical and business stakeholders Adaptability to manage cluster, non-cluster and Enterprise responsibilities Planning and Organising Builds & maintains relationships Business acumen Holistic, integrative, end to end thinking and problem solving Technical know-how to inspire and support engineering craft development Leadership ability to manage tribe tech leads and foster collaboration with cluster counterparts (e.g., Chief Product Officer) Financial acumen for budgeting and ROI analysis of tech investments Minimum Experience Level +15 years of progressive experience in technology leadership roles, with at least 5 years in a senior IT position within the banking or financial services industry with expertise in delivering scalable, secure, and compliant technology solutions. Technical / Professional Knowledge Budgeting Business administration and management Business principles Business terms and definitions Capacity planning Change management Communication Strategies Diversity management Employee training/development Financial Accounting Principles Governance, Risk and Controls Organisational behaviour theory Principles of project management Relevant regulatory knowledge Stakeholder management Strategic planning Talent management Business writing skills Management information and reporting principles, tools and mechanisms System Development Life cycle(SDLC) Service orientated Architecture (SOA) IT Risk and security principes ITIL IT Architecture IT Concepts Client Service Management Behavioural Competencies Customer Focus Establishing Strategic Direction Operational Decision Making Business Savvy Building Talent Cultivating Networks and Partnerships Driving Execution --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566