About this role
Job summary
This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.
Working hours will be 12:30-18:60 Monday, Thursday and Friday. 18 hours per week
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Main duties of the job
Key Responsibilities will be
answering the phonesworking on the front deskissuing prescriptions completing reception related administration work
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
About the Practice/Department/Team
The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.
Job description Job responsibilities
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification
Qualifications Essential
Good standard of education
Desirable
Customer Service qualification
Experience Essential
Experience of working in a busy & multi-functional team Call centre experience or equivalent
Desirable
Using Systm One (Clinical database) Experience of working within a GP Surgery A minimum of three years experience in a customer facing environment Experience of handling confidential information and data.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lakeside Healthcare Group
Address Cottingham Road
Corby
Northamptonshire
NN17 2UR
United Kingdom
Employer's website https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)