About this role
Job summary
Healthcare Assistant (HCA)
We are seeking a motivated and compassionate Healthcare Assistant to join our friendly and supportive team at Church View Surgery. This is an exciting opportunity for an enthusiastic individual who is passionate about delivering high-quality patient care within a busy GP practice.
The successful candidate will work closely with our nursing team and wider practice staff to support the delivery of clinical services to our patient population. We are looking for someone who is caring, organised, reliable, and committed to providing an excellent patient experience.
Main duties of the job
The Healthcare Assistant will support the nursing team in delivering a range of clinical services, including:
Phlebotomy (taking blood samples)NHS Health ChecksBlood pressure monitoringHeight, weight and BMI measurementsECG recordingsNew patient health checksVaccinations and immunisations (where appropriately trained)Maintaining accurate clinical recordsStock management and clinical room preparationEnsuring infection prevention and control procedures are followedThe successful candidate will work as part of a multidisciplinary team to provide safe, effective, and patient-centred care.
About us
Church View Surgery is a well-established GP practice providing care to patients across our local community. We pride ourselves on delivering high-quality healthcare and excellent patient service in a welcoming and supportive environment.
Our dedicated team includes GPs, nurses, healthcare assistants, pharmacists, administrative staff, and other healthcare professionals who work collaboratively to meet the needs of our patients.
We are committed to staff development, wellbeing, and continuous improvement, offering opportunities for training and professional growth. We strive to create a positive workplace culture where every team member is valued and supported to reach their full potential.
Joining Church View Surgery offers the opportunity to make a real difference to the health and wellbeing of our patients while becoming part of a friendly and forward-thinking team.
Job description Job responsibilities
Healthcare Assistant (HCA) Job Description
Reports To
Practice Nurse Lead
Accountable To
Practice Manager / GP Partners
Hours
Part time, around 25, as agreed with successful candidate
Salary
Competitive
Location
Church View Surgery, PL9 9BW
Job Purpose
To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.
Key Responsibilities
Clinical Duties
The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:
Measuring and recording blood pressure. Venepuncture (taking blood samples). Performing ECGs. NHS Health Checks. Height, weight and BMI measurements. Urinalysis and preparation of specimens for investigation. Basic wound care and dressing changes as directed. Removal of sutures and clips where trained and competent. New patient health checks. Smoking cessation support and lifestyle advice. Monitoring patients with long-term conditions under the direction of a registered clinician. Administering vaccinations where appropriately trained and authorised. Recording clinical information accurately within the clinical system. Chaperoning patients during consultations and examinations. Infection prevention and control duties.
Patient Care
Treat patients with dignity, respect and compassion. Promote patient independence and wellbeing. Provide health promotion information and signposting to relevant services. Respond appropriately to patient concerns and escalate when required. Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.
Administrative Duties
Ensure accurate completion of clinical records. Manage stock levels within treatment rooms. Order clinical supplies as required. Prepare and maintain clinical rooms and equipment. Participate in recall and screening programmes. Support the practice with audit and quality improvement activities.
Communication
Communicate effectively with patients, carers, colleagues and external organisations. Work collaboratively with the wider multidisciplinary team. Escalate safeguarding concerns in accordance with practice policy.
Safeguarding
Be aware of safeguarding responsibilities relating to children and vulnerable adults. Report concerns promptly through the appropriate channels. Participate in safeguarding training as required.
Professional Responsibilities
Work within the limits of competence at all times. Maintain mandatory training requirements. Participate in supervision, appraisal and personal development. Adhere to practice policies, procedures and protocols. Maintain registration of competencies where applicable.
Health & Safety
Comply with Health and Safety legislation and practice policies. Follow infection prevention and control procedures. Report incidents, accidents and near misses promptly.
Person Specification
Essential Criteria
Qualifications
Educated to GCSE level (or equivalent) including English and Maths. NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards. Evidence of ongoing professional development. Experience
Experience working in a healthcare or care setting. Experience dealing with members of the public. Experience maintaining confidential records. Knowledge
Understanding of patient confidentiality. Understanding of infection prevention and control. Awareness of safeguarding responsibilities. Knowledge of basic clinical observations. Skills and Abilities
Excellent communication and interpersonal skills. Ability to work as part of a multidisciplinary team. Good organisational skills. Ability to prioritise workload effectively. Basic IT skills and experience using electronic systems. Ability to demonstrate empathy and compassion. Personal Attributes
Professional and reliable. Flexible and adaptable. Caring and patient-focused. Willingness to learn and develop. Positive and proactive attitude.
Desirable Criteria
Qualifications
NVQ Level 3 in Health and Social Care (or equivalent). Care Certificate. Phlebotomy qualification. Training in ECGs, health checks or wound care. Experience
Experience working in General Practice. Experience using EMIS Web, SystmOne or other GP clinical systems. Experience conducting NHS Health Checks. Experience supporting patients with long-term conditions. Knowledge
Understanding of Quality and Outcomes Framework (QOF). Knowledge of NHS primary care services. Awareness of CQC requirements and standards.
Key Competencies
The postholder will demonstrate:
Patient-centred care. Effective communication. Teamwork and collaboration. Professionalism and integrity. Attention to detail. Commitment to continuous improvement. Respect for equality, diversity and inclusion.
This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.
Person Specification
Personal Attributes Essential
Caring, compassionate and patient-focused approach. Professional, reliable and trustworthy. Positive and proactive attitude. Flexible and adaptable to the needs of the service. Commitment to high standards of patient care. Commitment to equality, diversity and inclusion. Willingness to undertake further training and development.
Desirable
Enthusiasm for working within Primary Care. Interest in preventative healthcare and health promotion. Ability to contribute positively to service development.
Qualifications Essential
Essential GCSE grade C/4 or above (or equivalent) in English and Mathematics. NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards. Evidence of ongoing learning and professional development.
Desirable
Desirable NVQ Level 3 in Health and Social Care (or equivalent). Care Certificate. Phlebotomy qualification. Training in ECGs, NHS Health Checks, wound care or immunisations.
Other Criteria Essential
Ability to meet the travel requirements of the role. Willingness to undertake mandatory training. Satisfactory Disclosure and Barring Service (DBS) check.
Desirable
Availability to provide flexibility during periods of increased service demand.
Knowledge and Skills Essential
Essential Understanding of patient confidentiality and data protection requirements. Understanding of infection prevention and control principles. Awareness of safeguarding responsibilities relating to children and vulnerable adults. Basic understanding of clinical observations and health promotion. Understanding of the importance of person-centred care. Excellent communication and interpersonal skills. Ability to build rapport with patients from diverse backgrounds. Ability to work effectively as part of a multidisciplinary team. Ability to organise and prioritise workload effectively. Ability to work independently within agreed competencies. Good IT skills and confidence using electronic clinical systems. Accurate record-keeping and attention to detail. Ability to maintain professionalism and confidentiality at all times.
Desirable
Knowledge of NHS primary care services. Understanding of Quality and Outcomes Framework (QOF). Awareness of Care Quality Commission (CQC) standards and requirements. Understanding of health inequalities and population health management. Experience using SystmOne. Ability to support audits and quality improvement initiatives. Ability to undertake patient recalls and administrative processes related to clinical care.
Experience Essential
Essential Experience working in a healthcare, care or customer-facing environment. Experience working directly with patients, service users or members of the public. Experience maintaining accurate and confidential records. Experience working as part of a team.
Desirable
Desirable Previous experience working in General Practice or Primary Care. Experience undertaking phlebotomy. Experience performing ECGs and NHS Health Checks. Experience supporting patients with long-term conditions. Experience using GP clinical systems such as SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Church View Surgery
Address 30 Holland Road
Plymstock
Plymouth
Devon
PL9 9BW
United Kingdom
Employer's website https://www.church-view-surgery.co.uk/ (Opens in a new tab)