About this role
Job summary
This is a fixed term contract until March 2028. The hours of work are 15 per week.
The QI Hub provides the strategic direction and facilitation for cultural change in embedding QI, maximising the effectiveness of leaders, managers and supervisors across the Trust, and ensuring the delivery of a fair and inclusive culture, which supports staff health and wellbeing and in which staff feel valued and motivated. It encourages an environmentwhere people can learn.
This role supports the promotion of a QI culture across the whole Trust through training and the provision of advice and support for QI pieces of work. They will advocate for QI initiatives, tools and methodologies and ensure all stakeholders are engaged, including service users, patients and carers and staff.
Main duties of the job
The post holder will:
o Work with the Director and Deputy Director of Improvement and Partnerships, the Head of Improvement and colleagues in the QI Hub, and Experts by Experience to design, develop and deliver QI training programmes. These programmes will support the development of the improvement capacity and capability required to embed and support a Trust-wide culture of continuous improvement. This training will bedeveloped using all available methods, for example face-to-face and virtually.o Have a significant responsibility to deliver QI training and upskill staff.o Promote the culture of continuous improvement in their day-to-day work, spreading the common language and methodology used in the trust's QI approach, followingthe Model for Improvement.o Work with the QI Hub team members to enable the identification and delivery of the organisation's training requirements, taking account of identified training needs/priorities, training compliance requirements and service needs. In particular, the post holder will support the planning, delivery and evaluation of the QI Hub'straining programmes.o Support and work collaboratively with the QI Administrator in co-ordinating the training programmes.o Work with colleagues in the QI Hub to maintain and update the team's intranet pages as required.o Support in promoting the use of co-production throughout QI projects and training.o Provide coaching, advice and support for QI pieces of work alongside QI Team.
About us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Job description Job responsibilities
The postholder will:
Provide a range of training delivery, facilitation activities and specific evaluation, which support the aim of providing high quality training and development. Help employees of the Trust to demonstrate continuous improvement and learning, using QI tools such as: process mapping; driver diagrams; and Plan, Do, Study, Act cycles; in order to deliver high quality, patient-focussed care. Utilising QI methodology, the post holder will be responsible for recommending and supporting the implementation of QI initiatives alongside the team utilising their developing QI knowledge and skill The postholder will assist and support colleagues across the organisation, during training and in day-to-day support of work, in following the Model for Improvement and utilising appropriate tools in a timely way. They will use emotional intelligence, and excellent communication, negotiation and influencing skills to support change management and the delivery of project outcomes Actively promote and effectively engage stakeholders to co-produce QI work. Specifically look at ways to identify and target gaps in the organisation to ensure equitable engagement of all colleagues including students, in Quality Improvement training, Quality Improvement initiatives and/or realising improvements associated to quality priorities and patient care through QI projects.
This is an exciting opportunity to help shape a culture of innovation and continuous improvement while supporting colleagues to deliver better outcomes for patients, service users and carers.
Person Specification
Qualifications Essential
Awareness of quality improvement and/or service improvement from a QSIR, Flow Coaching or similar service improvement methodology perspective or willing to work towards post graduate education in QI Educated to degree level or equivalent level of experience of working in a health and care setting
Experience Essential
Experience of delivering training
Desirable
Experience of supporting teams/groups through change Experience of supporting change initiatives Experience of Quality Improvement and Service Redesign Methodologies delivered/ applied in a healthcare setting
Professional/Managerial Knowledge Essential
Demonstrable leadership skills
Personal attributes Essential
Ability to independently and creatively problem solve Ability to develop and deliver training sessions to a range of stakeholders Embraces change, viewing it as an opportunity to learn and develop Self-motivated with the ability to work without supervision, as well as work to tight and often changing timescales. Developed communication skills for delivering key messages to a range of stakeholders, some at senior level. Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to service delivery.
Desirable
Ability to use informed persuasion to influence others and negotiate with stakeholders on difficult and controversial issues Ability to understand a broad range of information quickly and suggest options when an opinion differ/there is no obvious solution.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gloucestershire Health and Care NHS Foundation Trust
Address Edward Jenner Court
1010 Pioneer Avenue
Gloucester
GL3 4AW
United Kingdom
Employer's website https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)