About this role
Job summary
An exciting opportunity has risen to recruit a full time Band 4 as a MDT Coordinator and Patient Pathway Coordinator at the Children's Hospital Unit - Royal National Orthopaedic Hospital Trust.
The MDT coordinator will work as an integral member of the multi-disciplinary teams, providing a pro-active and facilitative clinical pathway navigation service by supporting clinical teams in ensuring that patient care is delivered in an effective and timely manner in accordance to national guidelines. The post holder will also provide administrative support to the children's hospital unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as an MDT Coordinator and patient pathway coordinator, in recognition of their specific function within each Clinical Support Unit, this job description has been designed to function as a generic description for both roles. This is in recognition of the combined nature of the role in certain departments, and of the expectation of full cross-cover within unit teams. Local policies and processes will more closely define the day to day requirements of each role.
Main duties of the job
To be the main point of contact for all patients issues relating to their pathway of care.
To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.
To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.
To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
About us
The Royal National Orthopaedic Hospital is a specialist tertiary referral hospital. A fifth of our patients are younger than 18 years of age. Patients are referred to the hospital nationally and internationally, often with complex medical needs.
Children are admitted under different teams including:
Paediatric Orthopaedics
Spinal Injuries
Spinal Deformity
Spinal Malformation
Bone and Soft Tissue tumours
Peripheral Nerve Injury
Paediatric Medicine (Metabolic Bone &Rheumatology)
The team consists of 5 secretaries in Paediatric Surgery and 2 in Paediatric Medicine. It is a supportive team that provides cover for each other.
Job description Job responsibilities
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
Provide comprehensive secretarial/PA support to consultants and clinical teams within the Childrens Hospital Unit.
To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.
To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.
To schedule outpatients appointments and ensure clinics are managed effectively.
To attend weekly planning meetings and maintain strong communication links.
Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.
To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.
Person Specification
Knowledge, Training & Experience Essential
X3 GCSE's or equivalent. Good standard of English, both written, spoken and grammar. Administrative medical specialty knowledge, gained by education or relevant experience. Experience of planning and organising own workload. Experience of working across multi-disciplinary teams. Understanding of confidentiality and the importance of maintaining confidentiality for patients. Understand the need for confidentiality and data protection. Achieving targets associated with work. Focused Self-motivated Professional
Desirable
Previous experience of working in an NHS office environment
Skills Essential
Adaptable and approachable Good Time management. Happy to provide cross cover Works well with other people. Happy to use own initiative Meticulous. Has excellent attention to detail. Accurate. Eager/willing to learn. Self-motivated Ability to work to tight timelines.
Communication & Relationship Skills Essential
Adaptable and approachable Happy to provide cross cover Works well with other people Good communication and interpersonal skills. Must have experience of working 1-1 with a named consultant
Planning & Organisational Skills Essential
Management of own office environment and workload Ability to prioritise workload Ability to work well in a team and on own initiative.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal National Orthopaedic Hospital NHS Trust
Address Royal National Orthopaedic Hospital
Stanmore
HA7 4LP
United Kingdom
Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)