About this role
Job summary
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
Please note this role will not be eligible for sponsorship as it doesn't meet the minimum salary requirements for a skilled worker visa, therefore you must have appropriate right to work in the UK or your application will not be progressed to the next stage of Recruitment.
Main duties of the job
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
About us
Zero Tolerance Statement
At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. 'Zero tolerance' means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.
Values
BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values: Caring , safe and respectful
Job description Job responsibilities
This is a full-time Administrator post supporting the delivery of community-based services across the Fylde Coast. The post holder will work flexibly across a range of community reception desks, providing a welcoming, professional and efficient first point of contact for patients, visitors, clinical teams and partner services.
The role will involve receiving and directing patients, managing telephone and email enquiries, booking patients in on arrival, arranging follow-up appointments, updating patient information on Trust systems and supporting the smooth day-to-day running of reception areas. The post holder will also provide general administrative support to clinical teams as required, ensuring accurate communication, confidentiality and high standards of customer service at all times.
As the post requires cover across various Fylde Coast community sites, the ability to travel independently between locations is essential. Applicants must be a car driver with access to transport suitable for business use to meet the needs of the service and provide reception cover where required.
Person Specification
Education and Qualification Essential
Maths & English GCSE C grade/Level 4 or equivalent
Desirable
ECDL Business & administration NVQ
Experience and Knowledge Essential
The ability to work as part of a team in a busy office environment The ability to work independently with minimal supervision Numerate and able to work accurately Ability to be flexible within the workplace, including covering at other bases when required
Desirable
Previous knowledge of using hospital systems Experience of NHS systems
Skills and Ability Essential
Excellent communication skills - both written & oral Good IT skills, particularly with Microsoft Word and Excel Self-motivated and able to act on own initiative Able to work with a great degree of flexibility and adaptability Able to work to regular agreed timescales Car Owner/driver or suitable alternative transport arrangements to enable you to undertake the job
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackpool Teaching Hospitals NHS Foundation Trust
Address Various reception locations across the Fylde coast
Blackpool Stadium - NHS buildings
Blackpool
FY1 6JX
United Kingdom
Employer's website https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)