About this role
Job summary
The Barnstaple Alliance Primary Care Network (PCN) are looking for an effective, supportive, and proactive administrator who has an interest in extracting and collating data, supporting exciting new projects, initiatives, and a busy Management Team with the day-to-day running of the PCN. The applicant must be a trustworthy individual who can demonstrate excellent interpersonal and organisational skills and be able to manage both their time and workload effectively and be highly competent with the use of IT and Microsoft applications.
Interviews: Interviews are scheduled for Wednesday, 23rd September 2026
Main duties of the job
To work closely with the Operational Manager and Digital & Transformation Lead, as well as the wider PCN Management team and the four GP practices to provide administrative, clinical co-ordination, data and governance support for the Primary Care Network.
The post holder will be a key member of the team whose overarching goal is to support the Practices with the extraction, collation and analysing of data, providing administration and data support to the PCN Management Team, ensuring the PCN complies with Data Protection/GDPR, governance requirements and vaccination co-ordination.
About us
The Barnstaple Alliance PCN is a proactive and supportive network of four General Practitioner surgeries: Brannam, Fremington, Litchdon and Queens Medical Centres. Between us we provide care to over 55,000 patients in the Barnstaple area. Whilst retaining our independent surgeries, we are working together on collaborative projects to improve and develop the healthcare services we offer to patients.
Job description Job responsibilities
Key responsibilities for the post holder include but are not limited to the following:-
PCN Co-ordination
Provide administrative and coordination support to the Operational Manager, Digital & Transformation Lead, PCN Management Lead and Clinical Directors. Support the implementation of initiatives through timely and relevant information gathering analysis, co-ordination, and administrative support. To work with the PCN Management Team to ensure Policies and/or communication are standardised across the PCN. Organise Barnstaple Alliance meetings alongside the Operational Manager and Digital & Transformation Lead including agendas, minute taking and distribution of these to relevant stakeholders. Scheduling of meetings and diary management for the PCN Management Team. Attend meetings on relevant projects/matters and when required prepare agendas, take minutes, and distribute these to relevant stakeholders. Support the Management team with the recruitment of new PCN staff and HR related work. Support the Management team in successfully planning, implementing, evaluating and promoting projects and services across the PCN. Liaising with Administration teams from the 4 GP Practices regarding projects, sharing ideas, collating responses, and disseminating information. To work with the Digital & Transformation Lead on promoting and enhancing the PCNs social media and digital activity. Support the Management team with the co-ordination of rotas, appointments, and the promotion of services. Be a point of contact and provide support for the individual PCN Teams and members where needed.Data and IT Administration
Support the Management team with data collection and analysis. To complete IT searches consisting of but not limited to TPP SystmOne patient searches and reporting for PCN work including the Investment and Impact Fund (IIF) and other areas of the Network Contract Directed Enhanced Service. To maintain and develop the PCN Engagement Dashboard on behalf of the PCN. Building reports, collating, and analysing data for and on behalf of Practices within the PCN and for PCN projects.. Develop and maintain databases required for the role. Supporting new starters and leavers including organising induction timetables, setting up IT and access to systems and troubleshooting for all PCN staff with IT issues. Governance Administration, Documentation and Coordination
To manage and ensure the PCN complies with all Data Protection Regulations/GDPR which includes supporting the practices in the production and implementation of DPIAs, DSAs etc.
Assist in maintaining Records of Processing Activities (ROPAs) and ensuring documentation is up to date across all 4 practices.
Work with Practice Managers and relevant leads to identify when new governance documentation is required.
Help standardise templates when the PCN agrees on them.
Ensure appropriate version control, storage, and accessibility of governance documentation and that necessary governance and audits are planned and carried out as needed.
Collaborate with practice managers and DPOs to guarantee that documentation accurately reflects the established processes.
Support PCN projects with governance and reporting.
BA wide Vaccination Programme Co-ordination
Co-ordinating in co-junction with the PCN Operational Manager and the Practice Managers, vaccination programmes for the 4 GP Practices (where required) excluding child immunisations. BA wide Clinical Research admin Co-ordination
Support the PCN and the Practices with searches, reports and co-ordination of clinical research studies.
For the full job description, including the underpinning policies, please view the full job description under Supporting Documents.
Person Specification
Skills Essential
Excellent communication skills (written and oral) Strong IT skills, Clear, polite telephone manner Competent in the use of Office and Outlook and good Excel skills Representing organisations at meetings Ability to prioritise and manage workload Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure
Desirable
Experience of using TPP SystmOne and running reports, Experience of collecting and analysing data, Experience of Data Protection regulations and GDPR (including DPIAs and data sharing agreements), Competent with using Social Media Platforms
Other requirements Essential
Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
Qualifications Essential
Educated to GCSE level or equivalent
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of arranging meetings, diary management and minute taking Experience of working in a health care setting / primary care
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Pro-active and forward thinking High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barnstaple Alliance Primary Care Network
Address Litchdon Medical Centre
Landkey Road
Barnstaple
Devon
EX329LL
United Kingdom
Employer's website http://www.barnstaplealliance.co.uk/ (Opens in a new tab)