About this role
Job summary
Brockworth Surgery is looking for an enthusiastic, organised and motivated Administration Team Leader to join our busy GP practice and provide day-to-day leadership and oversight across our administration, secretarial and prescription teams.
This is a varied and fast-paced role requiring someone who can manage competing priorities, coordinate workloads, support staff and ensure important administrative processes are completed accurately and within appropriate timescales.
You will work closely with the Practice Manager, Assistant Practice Manager, Reception Manager, clinicians, pharmacist and wider practice team to ensure the smooth running of our administrative services.
Main duties of the job
Provide day-to-day leadership, guidance and support to administrators, secretaries and prescription advisors. Monitor staffing, workload and team capacity, ensuring appropriate cover and allocation of work. Prioritise urgent, clinically sensitive and time-critical tasks. Oversee administrative workflows including SystmOne tasks, scanning, pathology, prescriptions, medical records, registrations, referrals, recalls, coding, medical reports, QOF-related administration, PPA claims and immunisation administration. Monitor outstanding work, identify backlogs and take action to improve processes and efficiency. Oversee secretarial and referral workloads, ensuring correspondence and referrals are completed within agreed timescales. Work collaboratively with the Practice Pharmacist regarding prescription processes and queries. Support staff with day-to-day issues, training, development and performance. Contribute to staff reviews, team meetings, clinical governance and practice improvement. Monitor compliance with practice procedures and administrative requirements. Promote a positive, supportive and professional team culture. Escalate significant staffing, performance, clinical or operational concerns appropriately.
About us
Practice population: 11,500
Team: 3 Partners, 6 Salaried GPs, 1 Pharmacists, 1 Physiotherapist, 5 Practice Nurses, 3 HCA, 14 receptionists, 3 prescription advisors, 6 Admin
Clinical system: SystmOne
Training / Teaching practice
CQC Rated Good
High QOF achievement
Active member of our Primary Care Network with 5 practices
Job description Job responsibilities
Provide day-to-day leadership, guidance and support to administrators, secretaries and prescription advisors. Monitor staffing, workload and team capacity, ensuring appropriate cover and allocation of work. Prioritise urgent, clinically sensitive and time-critical tasks. Oversee administrative workflows including SystmOne tasks, scanning, pathology, prescriptions, medical records, registrations, referrals, recalls, coding, medical reports, QOF-related administration, PPA claims and immunisation administration. Monitor outstanding work, identify backlogs and take action to improve processes and efficiency. Oversee secretarial and referral workloads, ensuring correspondence and referrals are completed within agreed timescales. Work collaboratively with the Practice Pharmacist regarding prescription processes and queries. Support staff with day-to-day issues, training, development and performance. Contribute to staff reviews, team meetings, clinical governance and practice improvement. Monitor compliance with practice procedures and administrative requirements. Promote a positive, supportive and professional team culture. Escalate significant staffing, performance, clinical or operational concerns appropriately.
Person Specification
Experience Essential
Previous experience in an administrative, supervisory or team leadership role. Excellent organisational, communication and interpersonal skills. Experience managing competing priorities and workloads. Ability to work independently, use initiative and make appropriate decisions. Good understanding of confidentiality and handling sensitive information.
Desirable
Experience working within GP practice, primary care, NHS or healthcare administration. Experience using SystmOne or a similar clinical system. Experience supporting staff development, supervision or performance management.
Qualifications Essential
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Desirable
NVQ Level 3 in Health and Social Care A qualification in leadership and/ or management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brockworth Surgery
Address The Surgery
Abbotswood Road
Brockworth
Gloucester
GL3 4PE
United Kingdom
Employer's website https://www.brockworthsurgery.nhs.uk/ (Opens in a new tab)