About this role
Job summary
A great opportunity has arisen for an Administration Assistant / Receptionist to join our Medical Records Team.
37.5 hours per week (Monday to Friday, 8:30am to 4:30pm.)
As a member of the Medical Records Team, you will work within the Medical Records Department while also providing receptionist support to the main hospital, Outpatients Department, and Radiology Department.
Key Responsibilities
Professional Support and Guidance
Maintain confidentiality at all times.
Demonstrate accountability and professionalism in all aspects of the role.
Provide support to all members of the team.
Keep up to date with departmental developments by attending meetings, reading departmental communications, and participating in education and training sessions.
Report any incidents, accidents, or concerns promptly to the line manager.
Effective and Efficient Management of Resources
Use resources efficiently and responsibly.
Maintain awareness of the costs associated with commonly used items.
Identify and suggest improvements to resource management and working practices.
If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
Meet and greet patients, visitors, contractors, couriers and delivery personnel.
Maintain a professional demeanour.
Be of cheerful and friendly disposition.
Operate telephone call center and telephonic appointment system.
Prepare and handover patient files for the outpatient clinics.
Record outpatient clinic outcomes in the patient record applications.
Support in covering the Radiology reception desk of the hospital.
Able to multi-task and think on your feet.
Operating car park barrier and door entry system.
Ensure photocopier is filled and supplies maintained.
Scanning, photocopying, laminating, uploading of documents.
Ensure stationery supply levels and re-order as necessary.
Report any faulty equipment to facilities.
Scan and email patient referrals and pharmacy requests.
Ensure Reception clean and tidy.
Keep noticeboards up to date.
Answer the call centre.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Experience Desirable
Recent, relevant experience in an Administrative/Secretarial/ Reception Role. Previous, relevant NHS experience.
Skills and Abilities Essential
A positive attitude and able to act on feedback. Ability to be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. A flexible and adaptable team member. Enthusiastic and self motivated.
Additional Criteria Essential
Good time keeping skills. Ability to meet the travel requirements of the role. I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Knowledge Essential
Knowledge of office procedures. Working knowledge of Microsoft Office: Word, Excel, Outlook. Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications Essential
Educated to vocational level 2 in Business Administration or equivalent qualification or experience or Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C). I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Evesham Community Hospital
Waterside
Evesham
Worcestershire
WR11 1JT
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)