About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
The Credit Control & Debt Management Analyst is responsible for managing aged debt, broker statement reconciliations, premium collection activities, and debt recovery processes within the insurance operations environment.
Key Responsibilities
• Review and reconcile inbound and outbound broker statements to ensure accuracy of outstanding balances and overdue debt positions. • Monitor aged debt portfolios and proactively drive collection activities through structured follow-up processes. • Investigate policy-level discrepancies by reviewing policy documents, premium records, payment schedules, and related supporting documentation. • Analyze and validate key policy information including UMR, broker details, client information, premium amounts, brokerage, signed lines, and deductions. • Maintain accurate debt records, comments, and audit trails within debt management systems. • Manage broker communications and respond to queries within agreed turnaround times. • Escalate unresolved collection issues and complex queries to onshore stakeholders as required. • Investigate and validate payment statuses for fully paid, partially paid, and outstanding accounts. • Coordinate with brokers, underwriters, and internal stakeholders to obtain missing documentation and resolve account discrepancies. • Review upcoming due accounts and ensure debt records are updated with current and accurate information.
• 6 - 9 years’ experience in Insurance Credit Control, Accounts Receivable, or Debt Management. • Exposure to Lloyd's / London Market insurance processes preferred. • Experience working with broker statements, statement of accounts (SOA), premium collections, and debt recovery activities. • Familiarity with insurance finance systems and debt management platforms.