About this role
• Process premium payments, refunds, and billing adjustments. • Generate and send invoices and billing statements. • Respond to policyholder billing questions via phone, email, or chat. • Investigate and resolve billing discrepancies and payment issues. • Update customer account and policy information in billing systems. • Monitor overdue accounts and assist with payment collections. • Ensure compliance with company policies and insurance regulations. • Maintain accurate billing records and documentation. • Coordinate with underwriting, claims, and finance teams to resolve account issues. • Prepare billing reports and reconcile payment records.
• Process premium payments, refunds, and billing adjustments. • Generate and send invoices and billing statements. • Respond to policyholder billing questions via phone, email, or chat. • Investigate and resolve billing discrepancies and payment issues. • Update customer account and policy information in billing systems. • Monitor overdue accounts and assist with payment collections. • Ensure compliance with company policies and insurance regulations. • Maintain accurate billing records and documentation. • Coordinate with underwriting, claims, and finance teams to resolve account issues. • Prepare billing reports and reconcile payment records.
Graduate