About this role
Role Overview EXL is seeking an experienced and strategic Vice President to lead its Transport & Logistics vertical. This leader will be responsible for driving business performance, operational excellence, client satisfaction, growth, and transformation across a portfolio of global transport and logistics clients.
The role will oversee large-scale operations spanning transportation, logistics, freight management, finance & accounting processes, customer service, and back-office operations. The ideal candidate will bring a deep understanding of transportation ecosystems, logistics business models, BPO operations, and client relationship management, while delivering sustainable revenue growth and margin expansion.
Key Responsibilities Business & P&L Leadership • Own the overall P&L, revenue growth, profitability, and operational performance of the Transport & Logistics vertical. • Drive strategic planning, business reviews, margin improvement initiatives, and long-term growth plans. • Identify opportunities for expansion, cross-sell, and transformation across existing accounts. • Develop and execute account strategies aligned with client business objectives. Operations Leadership • Lead large, multi-location teams supporting transportation and logistics clients. • Oversee operations across functions such as: • Freight Operations • Order Entry & Freight Documentation • Transportation Management Support • Freight Audit & Payment • Accounts Payable & Accounts Receivable • Billing & Cash Application • Customer Service & Back-Office Operations • Logistics Analytics and Business Support Functions
• Drive operational excellence through productivity, quality, compliance, and customer experience initiatives. People Leadership • Lead, mentor, and develop a leadership team consisting of AVPs, Senior Managers, and functional leaders. • Build a high-performance and client-centric culture. • Drive succession planning, leadership development, and talent retention initiatives. Industry & Domain Leadership • Serve as a subject matter leader within the Transport & Logistics domain. • Maintain understanding of logistics operating models including LTL, Truckload, Brokerage, 3PL, Freight Audit & Payment, Transportation Management Systems, and supply chain workflows. • Support solutioning, capability development, and new business pursuits.
Desired Experience • 15+ years of experience in Operations, BPO, Shared Services, Logistics, Supply Chain, Transportation, or related industries. • Proven leadership of large-scale operations with direct P&L accountability. • Experience managing global clients and executive stakeholders. • Strong understanding of transportation and logistics business processes. • Demonstrated success in business transformation, automation, and growth initiatives. • Experience leading geographically distributed teams across multiple delivery centers. • Strong commercial acumen and contract management experience.