About this role
• Provide technical support for desktops, laptops, mobile devices, and enterprise applications across onsite and remote environments. • Manage device lifecycle activities, including provisioning, imaging, deployment, upgrades, refreshes, and asset recovery. • Support conference room and collaboration technologies, including audio/video systems, meeting room solutions, and workplace technology platforms. • Troubleshoot and resolve hardware, software, operating system, network connectivity, and infrastructure-related issues. • Coordinate with internal IT teams and external vendors to resolve incidents, perform repairs, and maintain technology standards. • Support onboarding, office moves, technology rollouts, and other end-user technology initiatives. • Maintain accurate documentation of technical procedures, assets, incidents, and service requests using IT service management tools. • Contribute to continuous improvement initiatives that enhance operational efficiency and the overall end-user experience.
Education & Experience
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline. • 7-8 years of experience supporting enterprise IT environments, workplace technologies, or IT operations. Technical Skills
• Experience supporting Windows 11 in an enterprise environment. • Hands-on experience with device deployment, imaging, lifecycle management, software installation, and hardware troubleshooting. • Familiarity with ServiceNow, Active Directory. • Experience supporting conference room and collaboration technologies, including Microsoft Teams Rooms, • Working knowledge of networking fundamentals, server infrastructure, endpoint security, and enterprise IT systems. • Experience with asset management, vendor coordination, and technology refresh or deployment programs.
Professional Competencies
• Strong problem-solving and troubleshooting skills. • Excellent customer service and stakeholder management abilities. • Strong communication, documentation, and organizational skills. • Ability to work independently and manage multiple priorities in a fast-paced environment.