About this role
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.
• Are you passionate about delivering outstanding service and creating memorable student experiences? • Can you manage competing priorities, and work collaboratively with a diverse range of stakeholders? • Have you got strong communication, problem-solving, and organisational skills? Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a permamnent, full-time Team Leader, Graduation Services to join Tītoko- Student Success. The role is responsible for the management and oversight of graduation services for all students; to ensure consistency, quality and efficiency of service to relevant stakeholders. Key responsibilities:
• Lead the planning, coordination, and delivery of the University's graduation services, ensuring a seamless and memorable experience for students, whānau, staff, and stakeholders. • Manage graduation operations, including conferment processes, Council documentation, communications, records, and quality assurance. • Build and maintain strong relationships with internal and external stakeholders, partnering across the University to deliver successful graduation outcomes and ceremonies. • Lead, coach, and develop a small team, fostering a high-performing, student-centred culture focused on continuous improvement. • Drive operational excellence by reviewing processes, implementing improvements, and ensuring the integrity of graduation and qualification data. • Manage complex enquiries and issues, providing expert advice and ensuring responsive, accurate, and student-focused service delivery. Ō pūmanawa - About you You:
• Are a skilled leader and relationship manager who is passionate about delivering outstanding service and creating memorable student experiences. • Are highly organised and adaptable, you can manage competing priorities, lead a small team, and work collaboratively with a diverse range of stakeholders to achieve successful outcomes. • Have strong communication, problem-solving, and organisational skills, and are comfortable navigating complex situations, driving process improvements, and ensuring high standards of quality and accuracy. • Bring a positive, student-centered approach, enjoy developing others, and thrive in a fast-paced environment where no two days are the same. Role Description: Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University careers page.
Close date for vacancy: 09 September 2026. Contact details for vacancy: If you have any questions regarding this role please get in touch with Adrienne McGovern-Faircloth ([email protected]). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.